Julie Morris
Mason,OH
Summary
Detail-oriented Front Office Coordinator with extensive experience in patient scheduling, insurance authorization, and front desk operations. Proven ability to enhance patient experience through effective communication and problem resolution.
Overview
36
36
years of professional experience
Work History
Front Office Coordinator
TriHealth
Cincinnati, Ohio
03.1997 - Current
- Coordinated front desk operations to ensure smooth patient check-in processes.
- Helped with scheduling, maintaining accurate patient insurance information, and doing insurance authorizations.
- Greeted and welcomed patients upon arrival.
- Took initiative to resolve customer complaints quickly and efficiently.
- Managed the front desk while checking in patients for two departments.
- Ordering supplies as needed.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
- Complete daily productivity and monthly reports.
- Manage patient appointment scheduling to best accommodate their needs.
- Assisted patients with inquiries and provided information on services offered.
- Handled phone calls, directing them to appropriate departments promptly.
Secretary
Bethesda
Blue Ash, Ohio
03.1994 - 03.1997
- Scheduled patients, transcribed Initial Evaluations, and MD notes.
- Managed patient files.
- Ordered department supplies.
Medical Receptionist
Bethesda Oak
Cincinnati, Ohio
12.1990 - 03.1994
- Scheduled appointments and coordinated with physicians.
- Managed office phone lines by checking voicemail, returning calls and directing messages
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Transcribed EMG reports in a timely manner.
Secretary
Bethesda Blue Ash PT
Blue Ash, Ohio
06.1989 - 12.1990
- Scheduled patients.
- Transcribed Initial Evaluations
- Assisted staff in office and clinic.
Education
Associate of Applied Science - Office Administration Medical
University of Cincinnati Blue Ash
Cincinnati, OH12-1989
Skills
- Patient scheduling
- Insurance authorization
- Front desk operations
- HIPAA compliance
- Medical record management
- Conflict resolution
- Patient relations
References
References available upon request.
Timeline
Front Office Coordinator
TriHealth
03.1997 - Current
Secretary
Bethesda
03.1994 - 03.1997
Medical Receptionist
Bethesda Oak
12.1990 - 03.1994
Secretary
Bethesda Blue Ash PT
06.1989 - 12.1990
Associate of Applied Science - Office Administration Medical
University of Cincinnati Blue Ash
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