Julie Morris
Fallbrook,CA
Summary
High energy,professional customer service, skilled in resolving conflicts through proactive communication,Listens actively to questions and resolves issues and disputes tactfully and effectively,Personable customer service and patient confidant. Personal Care Aide experiencing in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in assisting the elderly and providing caring companionship to clients who have cognitive impairments with everyday tasks and self-care. Personal Care Aide experiencing in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in assisting elderly and providing caring companionship to clients who have cognitive impairments with everyday tasks and self-care.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Driver
Uber And Lyft
Fallbrook, CA
07.2019 - Current
- Greeted clients and guests professionally and courteously to cultivate and maintain a welcoming atmosphere
- Adhered to rigorous standards for customer service, merchandising, operational safety and store security policies and guidelines
Hospice Care Consultant
Russell Tillinghast
San Marcos, CA
01.2019 - 04.2019
- Educated patients on medicine and at-home healthcare tools
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Monitored heart rates and rhythms of cardiac patients and informed nurses of changes with patients' heart rate or rhythm
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
- Provided mobility assistance such as walking and regular exercising
- Helped to organize the client's schedule and plan appointments
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
Hospice Care Consultant
Mrs. Yvonne Henry
San Marcos, CA
04.2018 - 01.2019
- Designed and prepared technical reports, studies and related documentation
- Scheduled surgeries, managed pre-certifications and verified insurance coverage
- Managed project deliverables for customer orders
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Ensured compliance with policies and quality standards to maintain consistency in the quality of services
- Monitored heart rates and rhythms of cardiac patients and informed nurses of changes with patients' heart rate or rhythm
- Provided mobility assistance such as walking and regular exercising
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
- Developed health plans for patients to improve overall health or recover from injuries and illnesses
- Compiled and reviewed medical charts
- Achieved client confidence and protect operations by keeping the information confidential
Hospice Care Consultant
Rosette Faghli
Fallbrook, CA
12.2017 - 04.2018
- Administered prescribed medications under the direction of the physician
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Educated patients on medicine and at-home healthcare tools
- Ensured compliance with policies and quality standards to maintain consistency in the quality of services
- Ensured compliance with policies and quality standards to maintain consistency in the quality of services
- Monitored heart rates and rhythms of cardiac patients and informed nurses of changes with patients' heart rate or rhythm
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Provided mobility assistance such as walking and regular exercising
- Developed health plans for patients to improve overall health or recover from injuries and illnesses
- Helped to organize the client's schedule and plan appointments
Education
GED -
Midland College
Midland Texas04.1983
Associate of Arts - Cosmotology
House of Michael
Mesa Arizona03.1992
Associate of Arts - Prerequisite Classes
Maricopa Community Colleges - Mesa Community College
Mesa, AZ1996
Associate of Arts - Master Massage Therapist
Rain Star University
Scottsdale, AZ2000
Bachelor of Arts - Psychology With The Main Study in Mental Health
Southern New Hampshire University
Hooksett, NH06.2023
Skills
- Personalized customer service
- Customer service and engagement
- Customer service and assistance
- Customer service relations
- Expert problem solver
- Persuasive
- Meticulous attention to details
- Management skills
- Self-motivated
- Business owner
I love to travel and love to dance.I love learning new things that educate me. I love people .
On my old resume in my file. I worked with the heir of Hormel Foods. I traveled to Ibiza Spain to retrieve Miss Hormel and her son Johnny.This task was very difficult to accomplish.After a month and a half, I got them on the plane to Barcelona.Then we flew to Miami Florida and completed our trip to San Diego California. The last trip before I quit. We went on a cruise 31 days in the South Pacific.
Timeline
Customer Service Representative Driver
Uber And Lyft
07.2019 - Current
Hospice Care Consultant
Russell Tillinghast
01.2019 - 04.2019
Hospice Care Consultant
Mrs. Yvonne Henry
04.2018 - 01.2019
Hospice Care Consultant
Rosette Faghli
12.2017 - 04.2018
GED -
Midland College
Associate of Arts - Cosmotology
House of Michael
Associate of Arts - Prerequisite Classes
Maricopa Community Colleges - Mesa Community College
Associate of Arts - Master Massage Therapist
Rain Star University
Bachelor of Arts - Psychology With The Main Study in Mental Health
Southern New Hampshire University