Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Julie  Morris

Julie Morris

Psychology
Fallbrook,CA

Summary

Dynamic professional with a strong background in operations management at Hertz Car Rental. Proven ability to enhance team performance through coaching and mentoring while ensuring customer satisfaction. Skilled in relationship building and maintaining high service standards, contributing to improved operational efficiency and a positive customer experience.

Overview

9
9
years of professional experience

Work History

Branch Manager Trainee

Hertz Car Rental
08.2025 - Current

• Assists in daily operations, ensuring adherence to company policies and procedures.

• Supports team in managing customer inquires and resolving issues efficiently.

•. Coordinates vehicle rentals, ensuring accurate inventory management.

Driver/ Customer Service Support

Uber/ Lyft
07.2019 - 08.2025
  • Navigated efficiently to optimize route selection and minimize passenger wait times.
  • Ensured vehicle safety through regular maintenance checks and cleanliness inspections.
  • Demonstrated excellent customer service by addressing passenger inquiries and concerns professionally.
  • Managed time effectively to handle multiple ride requests while maintaining high service standards.
  • Provided feedback on app functionality, contributing to user experience improvements for drivers and passengers.

Hospice Care Consultant

Self-employeed
12.2017 - 04.2019

• Conducted biopsychosocial assessments to evaluate emotional and mental health needs of patients and families.

• Developed tailored care plans in collaboration with interdisciplinary teams to enhance patient comfort.

• Provided psych education and emotional support to patients and family members during end-of-life transactions.

•Educated families on hospice services, facilitating informed decision- making and emotional support.

•Coordinated resources and services to ensure seamless delivery of care solutions.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester, NH
03-2025

Skills

Coaching and mentoring

Operations management

Staff development

Sales management

Excellent work ethic

Team player

Strong team-builder

Attention to detail

Friendly

Relationship building and management

Goals and performance

Timeline

Branch Manager Trainee

Hertz Car Rental
08.2025 - Current

Driver/ Customer Service Support

Uber/ Lyft
07.2019 - 08.2025

Hospice Care Consultant

Self-employeed
12.2017 - 04.2019

Bachelor of Arts - Psychology

Southern New Hampshire University
Julie MorrisPsychology