

Dynamic professional with a strong background in operations management at Hertz Car Rental. Proven ability to enhance team performance through coaching and mentoring while ensuring customer satisfaction. Skilled in relationship building and maintaining high service standards, contributing to improved operational efficiency and a positive customer experience.
• Assists in daily operations, ensuring adherence to company policies and procedures.
• Supports team in managing customer inquires and resolving issues efficiently.
•. Coordinates vehicle rentals, ensuring accurate inventory management.
• Conducted biopsychosocial assessments to evaluate emotional and mental health needs of patients and families.
• Developed tailored care plans in collaboration with interdisciplinary teams to enhance patient comfort.
• Provided psych education and emotional support to patients and family members during end-of-life transactions.
•Educated families on hospice services, facilitating informed decision- making and emotional support.
•Coordinated resources and services to ensure seamless delivery of care solutions.
Coaching and mentoring
Operations management
Staff development
Sales management
Excellent work ethic
Team player
Strong team-builder
Attention to detail
Friendly
Relationship building and management
Goals and performance