Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Agent
American Income Life Insurance Company
Oklahoma City, OK
09.2020 - Current
Developed and maintained relationships with clients to ensure customer satisfaction.
Assisted customers in selecting the right life insurance coverage for their needs.
Educated clients on various types of life insurance policies available in the market.
Resolved customer issues in a timely manner while providing excellent customer service.
Prepared quotes for prospective customers based on their individual needs.
Participated in team meetings to discuss strategies for increasing sales performance.
Ensured compliance with all applicable laws when issuing policies or making recommendations.
Trained new agents coming in to the industry.
Worked Conservation for my clients, my team's clients, and assisted other agents and managers with Conservation in the Agency.
I am currently Licensed for Life, Accident, and Health in Oklahoma, Texas, Louisiana, Arkansas, Missouri, and Kansas.
Administrative Specialist
Oklahoma Army National Guard
Ardmore, OK
04.2000 - 05.2002
Provided administrative support to department staff, including scheduling appointments and organizing meetings.
Performed data entry tasks in an accurate and timely manner.
Monitored inventory levels of office supplies and ordered replenishments when necessary.
Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
Created documents such as invoices and purchase orders according to established guidelines.
Handled confidential documents in a secure manner while ensuring privacy regulations were met.
Answered and routed telephone calls and took messages.
Produced and distributed memos, newsletters and other forms of communication.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Storekeeper
United States Navy, USN
Groton, CT
08.1995 - 05.1997
Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity and quality.
Maintained accurate inventory records using computerized systems.
Updated stock information on a daily basis in the system.
Ensured proper handling, storage and maintenance of all items in the storeroom.
Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
Conducted regular cycle counts to verify physical inventories against system data.
Education
High School Diploma -
Midwest City High School
Midwest City, OK
05.1993
Skills
Schedule Management
Contract Negotiations
Personnel Recruitment
Call Management
Problem-Solving Skills
Strong Communication Abilities
Internet Savvy
Organizational Skills
Customer Complaint Resolution
Relationship Building
Clear Communication
Problem-Solving
Sales Closing
Ensuring Customer Satisfaction
Certification
Life, Accident, & Health Licenses in Oklahoma, Texas, Louisiana, Arkansas, Missouri, and Kansas.