Julie Morrow
Campbell
Summary
Dynamic Executive Housekeeper at Microtel Hotel with expertise in inventory management and a strong commitment to quality control. Proven ability to enhance team performance through effective training and staff supervision, fostering a culture of exceptional customer service. Recognized for resolving guest complaints swiftly, ensuring satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Executive Housekeeper
Microtel Hotel
Bath
05.2023 - 03.2025
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Inspected furniture for damage or stains in between guest stays.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Resolved customer complaints promptly and professionally.
- Swept and damp-mopped private stairways and hallways.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Communicated with customers about requests for additional supplies or cleaning services.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided guidance and support to staff members when needed.
- Prepared and distributed assignment sheets to assigned staff.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Supervised and coordinated the activities of housekeeping staff.
- Managed lost and found property according to company policy and procedure.
Team Leader
Burger King
Bath
05.2019 - 02.2024
- Maintained a positive work environment that promoted collaboration between team members.
- Implemented strategic plans to enhance team performance and productivity.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Oversaw training and development programs to enhance team skills and knowledge.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Motivated team members through recognition programs and performance-based incentives.
Education
High School Diploma -
Bath Haverling High School
Bath, NY06-2014
Skills
- Inventory management
- Quality control
- Customer service
- Employee training
- Health and safety
- Team building
- Staff supervision
- Time management
- Scheduling
- Data entry
- Supply stocking
- Multitasking
- Scheduling expertise
- Staff management
- Guest services
Timeline
Executive Housekeeper
Microtel Hotel
05.2023 - 03.2025
Team Leader
Burger King
05.2019 - 02.2024
High School Diploma -
Bath Haverling High School
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