Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Murnane

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.


Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and caring worker with years of experience combined with communication strengths and good observational skills.

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Early Childhood Educator devoted to successfully preparing children for a full educational career. Committed to teaching students good studying habits at young ages. Attends professional development seminars, faculty meetings and parent-teacher conferences to remain connected to the needs of children and parents.

Overview

38
38
years of professional experience

Work History

Part Time Associate at TJ Maxx

TJX Companies
10.2024 - Current
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Daycare/preschool Teacher

Self Employed
09.2009 - 06.2022
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
  • Incorporated music, art and literature into curriculum.
  • Assisted and supervised 6 children through entire school day.

Mortgage Officer

Wells Fargo
06.2004 - 06.2009
  • Increased loan approval rates by diligently reviewing applicant''s financial information and credit history to provide sound recommendations to underwriters.
  • Contributed to positive work environment by participating in team meetings and sharing best practices with colleagues.
  • Delivered informative presentations on available mortgage products at homebuyers seminars, helping educate potential clients about various lending options available to them.
  • Maximized loan origination efficiency by utilizing advanced software platforms and tools for application submission, processing, and tracking.

Manager

Merry Go Round Enterprises
09.1987 - 05.1989
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Bachelor of Science - Business Administration And Management

Plattsburgh State University
12.1986

Bachelor of Science - International Business

Schiller International University
12.1986

Skills

  • Classroom Management
  • Classroom Organization
  • Child Development
  • Positive Reinforcement
  • Teamwork and Collaboration
  • Employee Scheduling
  • Customer Service

Timeline

Part Time Associate at TJ Maxx

TJX Companies
10.2024 - Current

Daycare/preschool Teacher

Self Employed
09.2009 - 06.2022

Mortgage Officer

Wells Fargo
06.2004 - 06.2009

Manager

Merry Go Round Enterprises
09.1987 - 05.1989

Bachelor of Science - International Business

Schiller International University

Bachelor of Science - Business Administration And Management

Plattsburgh State University

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Julie Murnane