Julie Myer
Eureka,CA
Summary
Dependable and committed Patient Services Specialist with experience in a high-volume/demand emergency room. I'm adept at fulfilling patient registration, insurance verification/identification, and customer service with accuracy and compassion. I maintain a calm and positive approach to stressful and urgent situations. Coordinating with nursing staff and providers to ensure efficient and timely patient care is crucial to success in any healthcare setting, and I carry that ability. I am passionate about helping people in my community and providing reliable service to them when it matters most. My desire is to apply the skills I acquired working at Providence St Joseph's Hospital Emergency Room to a full-time, permanent position with Providence.
Overview
21
21
years of professional experience
Work History
Patient Service Specialist
Providence St Joseph's Hospital
Eureka, CA
04.2025 - Current
- Processed patient check-ins and registrations efficiently in a high-volume emergency room environment.
- Performed insurance verification using various websites to help billing operations and reduce discrepancies.
- Carried out bedside registration as well as lobby/waiting area, communicating compassionately with family/POA when necessary.
- Ensured patient safety by verifying identification and cross-checking information against electronic health records(EPIC) before registering or updating existing accounts.
- Maintained attentiveness to incoming emergencies, ambulances, and patients in waiting area/lobby.
- Promoted a positive atmosphere within the workplace by consistently demonstrating professionalism in all patient/colleague interactions.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Collaborated with medical staff to ensure seamless patient flow and effective communication between patients and providers.
- Assisted patients and families by providing information on financial assistance programs and HPE coverage.
Doctor's Office Assistant
Cole Family Eye Care
Eureka
06.2024 - 11.2024
- Prepared charts for upcoming appointments; collected and organized medical histories.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Updated patient information in electronic health record system accurately.
- Ensured compliance with HIPAA guidelines while handling confidential patient information.
- Facilitated patient interviews by obtaining chief complaint, exploring past histories, systemic illnesses, and current medications.
Paraprofessional
Eureka City Schools
Eureka, CA
08.2018 - 06.2024
- Assisted teachers with planning and preparing lessons for students.
- Skilled in instructing small groups of children in basic literacy and mathematical concepts.
- Administered assessments to determine student's academic performance levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Ensured that all safety regulations were followed in the classroom environment.
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Taught daily life skills and behaviors to students to build practical knowledge.
Cashier/Production Worker
Norman's Dry Cleaners
Eureka, CA
05.2005 - 08.2017
- Maintained customer service standards by greeting and assisting customers with their orders.
- Operated dry-cleaning machines to clean, rinse and steam press garments.
- Generated monthly financial statements for customers.
- Provided customer service support for inquiries, orders, and complaints.
- Maintained accurate records of accounts receivable and payable transactions.
Education
High School Diploma -
College of The Redwoods
Eureka, CASkills
- Customer Service
- Knowledge in EPIC software
- Registration and admissions
- Insurance verification
- Patient confidentiality
- Professionalism and ethics
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Fee collection
- Regulatory compliance
- Adaptable to new demands
- Friendly and compassionate
Timeline
Patient Service Specialist
Providence St Joseph's Hospital
04.2025 - Current
Doctor's Office Assistant
Cole Family Eye Care
06.2024 - 11.2024
Paraprofessional
Eureka City Schools
08.2018 - 06.2024
Cashier/Production Worker
Norman's Dry Cleaners
05.2005 - 08.2017
High School Diploma -
College of The Redwoods