Julie Nadeau
Westminster,MD
Summary
Influential, adaptable, and dedicated professional with experience in achieving business objectives. Adept at implementing strategic initiatives, and streamlining processes to drive operational excellence. Skilled in cultivating strong relationships with stakeholders, fostering a collaborative work environment, and implementing data-driven decision-making. Seeking to leverage expertise in operations management, process optimization, and team leadership to contribute to the success and growth of a dynamic organization.
Overview
14
14
years of professional experience
Work History
System Administrator
Nation’s Home Medical Equipment
05.2024 - Current
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized
- Created documentation for SOPs, troubleshooting procedures, and user guides
- Served as a subject-matter expert for troubleshooting complex technical issues related to the utilization of the EMR and ERP.
- Capture, analyze and report financial and operational data, trends and KPIs
- Train and assist new and current employees in utilizing the ERP, Excel, Teams, Outlook, etc.
- Work closely with leadership (Vice President, Directors, and Managers) to effectively communicate trends, improve upon individual and departmental workflows, tackle and collaborate on special projects.
- Thrive on being organized and calm while assisting in any area within the company.
- Process Improvement Data Analysis and Research
DME Quality Specialist
Nation's Home Medical Equipment/Nation's Infusion at Home
01.2023 - Current
- Develops, implements, and maintains quality assurance processes for durable medical equipment; Conducts regular audits and inspections of manufacturing processes to ensure compliance with quality standards
- Ensures that all products and processes comply with applicable regulatory requirements; Maintains detailed records of quality control activities, inspections, and corrective actions
- Generates and presents regular reports on quality metrics and performance to management; Identifies areas for process improvement and collaborates with cross-functional teams to implement corrective actions
- Recommends and implements enhancements to quality control procedures; Conducts supplier audits and evaluations to ensure adherence to quality requirements
- Monitors and analyzes customer feedback related to product quality; Implements measures to address customer concerns and improve overall customer satisfaction
Documentation Specialists- Billing Lead
Johns Hopkins Medicine - Care at Home
01.2022 - 01.2023
- Led and managed the billing team, providing guidance, support, and training; Fostered a collaborative and efficient work environment to ensure team success
- Oversaw end-to-end billing processes, from generating invoices to payment reconciliation; Ensured accuracy and timeliness in billing procedures to meet organizational standards
- Investigated and resolved billing discrepancies and issues; Collaborated with internal departments, such as sales and customer service, to address and rectify billing-related concerns
- Ensured compliance with billing policies, procedures, and relevant regulations; Stayed updated on industry best practices and implemented improvements to enhance billing efficiency; Generated billing reports for management review
- Provided regular updates on billing performance, identifying trends and areas for improvement; Communicated effectively with customers regarding billing inquiries and dispute resolution
Home Care Connections - Intake
Johns Hopkins Medicine - Care at Home
01.2021 - 01.2022
- Managed the intake process for new clients, including receiving inquiries, conducting initial assessments, and gathering essential information; Ensured accurate documentation of client information, medical history, and care requirements
- Performed data entry into relevant systems to maintain up-to-date records; Communicated with clients and their families to explain the intake process, answer queries, and provide information about available home care services
- Coordinated with clinical staff, including nurses and care coordinators, to schedule assessments and ensured the development of personalized care plans; Verified insurance coverage and eligibility for home care services
- Adhered to quality assurance measures to ensure compliance with industry regulations and organizational standards
- Educated clients on available home care services, support programs, and community resources; Provided emotional support and reassurance to clients and their families during the intake process
Lead Claims Processor
Cigna Health & Life
01.2016 - 01.2021
- Oversaw the end-to-end claims adjudication process, ensuring accuracy and compliance with company policies and regulatory requirements; Reviewed and processed complex or escalated claims
- Conducted regular quality reviews to identify trends, areas for improvement, and ensure adherence to quality standards
- Implemented corrective actions and provide ongoing training to improve team performance
- Worked closely with other departments, including underwriting, customer service, and IT, to streamline processes and address systemic issues affecting claims processing; Participated in testing and implementation of system updates
- Communicated with customers and healthcare providers to resolve claims-related inquiries and issues
Freelance Graphic Designer
JAMN Designs, LLC
01.2013 - 01.2020
- Worked closely with clients to understand their design needs, objectives, and brand aesthetics; Gathered and incorporated client feedback to refine designs and ensure satisfaction
- Developed creative concepts and visual solutions based on client briefs and project requirements; Designed a variety of materials, including logos, marketing collateral, social media graphics, websites, and other promotional materials
- Adhered to brand guidelines and maintained consistency across all design elements; Ensured that designs effectively communicated and reinforced the client's brand identity
- Created designs suitable for both digital and print media; Understood best practices for different platforms and formats
Assistant to the Operations Manager
OmegaBrandess
01.2011 - 01.2013
- Managed the Operations Manager's calendar, scheduled appointments, and coordinated meetings; Prepared and distributed internal and external correspondence, reports, and presentations
- Acted as a central point of contact between the Operations Manager and internal/external stakeholders; Responded to emails, phone calls, and inquiries on behalf of the Operations Manager when necessary
- Organized and maintained electronic and physical files, ensuring easy retrieval of documents; Assisted in the creation and maintenance of operational manuals, guidelines, and standard operating procedures
- Arranged and coordinated meetings, conferences, and workshops; Prepared meeting agendas, distributed materials, and captured meeting minutes
- Assisted in project management tasks, including tracking timelines, milestones, and deliverables; Collaborated with team members to gather project updates and compile status reports
- Coordinated travel logistics, including booking accommodations, transportation, and creating itineraries for the Operations Manager and team members
Education
Bachelor of Science - Visual Communications and Photography
Towson University
Skills
- Microsoft Office Suite/365
- Google Workspace
- Adobe Photoshop
- Bonafide
- Facets
- HC360
- EPIC
- Tableau
- User Management
- Project Management
- User Support
- Attention to Detail
- Technical education
- User Training
- SOP Writing
Timeline
System Administrator
Nation’s Home Medical Equipment
05.2024 - Current
DME Quality Specialist
Nation's Home Medical Equipment/Nation's Infusion at Home
01.2023 - Current
Documentation Specialists- Billing Lead
Johns Hopkins Medicine - Care at Home
01.2022 - 01.2023
Home Care Connections - Intake
Johns Hopkins Medicine - Care at Home
01.2021 - 01.2022
Lead Claims Processor
Cigna Health & Life
01.2016 - 01.2021
Freelance Graphic Designer
JAMN Designs, LLC
01.2013 - 01.2020
Assistant to the Operations Manager
OmegaBrandess
01.2011 - 01.2013
Bachelor of Science - Visual Communications and Photography
Towson University
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