Julie Napier
Lafayette,TN
Summary
Experienced Medicare Supplement and Final Expense whole life underwriting professional with background in Customer Service. Uses Microsoft Office regularly and with high proficiency. Commended by colleagues as knowledgeable and an important resource in regard to Aetna policies and procedures. Strong work ethic, adaptability, and works effectively unsupervised and quickly masters new skills. Highly-motivated employee with desire to take on new challenges and grow my career.
Overview
15
15
years of professional experience
Work History
Analyst, Underwriting / Medical Underwriter
Aetna/CVS
Franklin, TN
01.2014 - 05.2024
- Reviewed insurance applications and assessed health and medical history from consumer reporting agency.
- Applied underwriting guidelines to analyze risks and determines underwriting alternatives to establish terms of coverage and maintain profitability for the Insurer.
- Appropriately used medical terminology and common medical abbreviations.
- Communicated effectively with customers and agents at different levels by speaking credibly and demonstrating basic understanding about the unique relationship between providers and clients.
- Created effective, grammatically correct and compliant written communications.
- Handled corrected consumer reports and determines if the applicant can be reconsidered based on the new information.
- Assisted underwriting team in review of decline process and implementation of any changes identified.
- Managed multiple tasks and prioritizes work while assisting team in meeting deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Senior Customer Service Representative, Interviewer
Aetna
Brentwood, TN
01.2011 - 01.2014
- Appropriately used medical terminology and common medical abbreviations
- Communicated effectively with customers and agents at different levels by speaking credibly and demonstrating basic understanding about the unique relationship between providers and clients.
- Created effective, grammatically correct and compliant written communications.
- Adapted communications to meet the needs of the intended audience.
- Efficiently used Xerox and Inspro for the routing of policies to the correct areas with appropriate comments
- Assisted RSA coordinator with daily duties including the verification of policy status, closing out applications and activating policies which are ready to be issued.
- Assisted staff in training of new hires, acting as mentor and point of contact for questions or concerns.
Interviewer
Genworth Financial
Brentwood, TN
01.2010 - 01.2011
- Appropriately used medical terminology and common medical abbreviations.
- Communicated effectively with customers and agents at different levels by speaking credibly and demonstrating basic understanding about the unique relationship between providers and clients.
- Created effective, grammatically correct and compliant written communications.
- Adapted communications to meet the needs of the intended audience developed effective presentations in compliance with Aetna brand standards.
- Demonstrated effective listening skills; engages in effective dialog
- Assisted staff in training of new hires, acting as mentor and point of contact for questions or concerns
- Filled in for new business ops coordinator when needed, ensuring task are completed efficiently and accurately
Interviewer
Apple One Employment Services
Brentwood, TN
01.2009 - 01.2010
- Conducted health interviews with applicants
- Collected medical information covering multiple product lines
- Concisely documented calls for easy reference and completed follow-ups
- Generated appropriate written correspondence
- Provided excellent customer service
- Followed established protocols and procedures
- Helped team achieve a 48-hour cycle time target and a myriad of other
Education
High School Diploma -
Floyd Central High School
Floyd Knobs, IN05.2001
Skills
- Audit Support
- Documentation and Reporting
- Data Research and Validation
- Continuous Improvement
- Multiple Priorities Management
- Analytical Thinking
- Risk Analysis
- Data Processing
- Customer Service
- Quality Control
- De-Escalation Techniques
- Policies and Procedures Adherence
- Remote Office Availability
- Microsoft Office Expertise
- Medical Terminology Knowledge
- Teamwork and Collaboration
Timeline
Analyst, Underwriting / Medical Underwriter
Aetna/CVS
01.2014 - 05.2024
Senior Customer Service Representative, Interviewer
Aetna
01.2011 - 01.2014
Interviewer
Genworth Financial
01.2010 - 01.2011
Interviewer
Apple One Employment Services
01.2009 - 01.2010
High School Diploma -
Floyd Central High School
References
REFRENCES
Jennifer Staggs 615-943-5460
Erin Napier 615-506-6805