Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Recognition
Timeline
Generic

Julie Nauer

Pittsburgh,PA

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Proficient in best practices, market trends and regulatory requirements of industry operations with an analytical approach to business planning and day-to-day problem-solving.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager - Health Management Consulting

Highmark, Inc
10.2007 - 04.2025
  • Accomplished multiple tasks within established timeframes by managing and motivating staff to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Identified customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Operations Manager, Highmark Fitness Center

YMCA of Greater Pittsburgh
09.2004 - 10.2007
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Physical Education Instructor

Penn State University, Allegheny
01.1999 - 09.2004
  • Taught physical education classes covering exercise strategies, sports, and safety.
  • Complied with state and federal standards for physical fitness benchmarks and exercise programs.
  • Conveyed health and well-being concepts beyond physical fitness.
  • Assessed student physical fitness levels and adjusted objectives according to successes.
  • Utilized knowledge of biology, anatomy, and kinesiology to design safe and effective exercises.

Education

Bachelor of Science - Business Management

Carlow College
Pittsburgh, PA

Master of Science - Exercise Physiology

University of Pittsburgh
Pittsburgh, PA

Skills

  • Strategic decision-making
  • Effective time management
  • Collaborative team management
  • Service excellence
  • Interpersonal relationship development
  • Efficiency enhancement

Accomplishments

Developed and Implemented a monthly Wellness Newsletter that was distributed to over 700 clients

Collaborated with several teams to develop and successfully influence the sale of comprehensive reward programs

Helped to resolve member issues which led to client retention

Managed a team of 7 Health Management Specialists that supported over 200 clients

Certification

American College of Sports Medicine (ACSM) - Health and Fitness Certification

Certified Mentoring Program


Recognition

Achieved High Performer during performance reviews which led to a higher percentage merit increase as well as a higher bonus payout.

Timeline

Manager - Health Management Consulting

Highmark, Inc
10.2007 - 04.2025

Operations Manager, Highmark Fitness Center

YMCA of Greater Pittsburgh
09.2004 - 10.2007

Physical Education Instructor

Penn State University, Allegheny
01.1999 - 09.2004

Bachelor of Science - Business Management

Carlow College

Master of Science - Exercise Physiology

University of Pittsburgh

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Julie Nauer