Julie Neal

Accomplished Registered Nurse Case Manager with 9+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in NICU settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs.

• Certified Case Manager

Comments from my end of the year performance review for 2021:

Julie is a solid performer and conveyor of care. Her skill, knowledge, and clinical expertise prove her a vital member of the health care team. She is kind, compassionate, and much appreciated by her beneficiaries.

Julie has successfully met 2021 CM performance goals and key performance indicators of established goals, delivered positive results, and acted as a patient advocate for the beneficiaries she serves. Documents in the nurse platform process promoting consistent, systematic, and an accurate depiction of interventions and outcomes to meet audit criteria and to ensure contractual requirement are met. Quality audit scores exceed threshold with an overall audit average of 100%. Julie has maintained an average caseload of 69 enrolled cases throughout the year. Coordination of benefits (COB) cases are at 17% of overall caseload, this is especially noteworthy having a large percentage of her cases open and engaged. A positive customer experience involves interactions that consistently exceed the needs and expectations of the beneficiary.

Julie's high volume of pediatrics patients and satisfied parents attest her commitment to Humana values of Perfect Service.

Exhibits Humana values day to day, "Thrives Together." Julie was/is supportive of assisting the UM department in meeting/maintaining government contract standards during time of critical staffing. Worked after hours and weekends performing clinical reviews for referrals and authorizations. Improves health outcomes. Exceptional communication skills and ability to educate other on complex issues.