Julie Nelson

• Facilitated customers' product selections and made design recommendations based on their preferences while working with a team to enhance shopping experiences and provide turn-key services, provided pricing within their building budgets and scheduled measurements and installations while ensuring overall satisfaction.
• Adapted quickly to new products, providing knowledgeable assistance for diverse customer inquiries.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise and created floral displays to enhance product displays.
• Provided accurate information on promotions and sales to increase customer engagement.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Participated in training sessions to develop skills in customer service and product knowledge.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Developed and implemented operational processes to enhance time sensitive project and event production efficiency and customer satisfaction.
• Managed inventory control, ensuring timely restocking and minimizing waste of fresh floral products for events.
• Oversaw daily financial transactions, maintaining accurate records for budgeting purposes.
• Developed and maintained strong relationships with clients and vendors, resulting in repeat business and referrals.
• Consulted with customers to assess needs and propose optimal solutions while providing custom, event and interior decor/floral designs.
• Trained subcontractors on projects and event protocols, improving team performance and customer interactions.
• Established vendor relationships to optimize supply chain management and cost-effectiveness, especially by hiring competitive related businesses to assist with decor and florals for large events. .
• Developed innovative marketing strategies by setting up, decorating and attending trade shows and special events to showcase products, network with other businesses and attract new customers while also promoting Weddings With Style Magazine.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Created exciting merchandise displays to catch attention of customers when hired by decor and floral businesses.
• Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.

• Assisted with promotion, inductee relations, mechandise logistics, set-up, florals/decor, catering, hostessing and breakdown for 15 high-end events involving national celebrity sports figures ensuring seamless execution and optimal attendee experience.
• Assisted in managing vendor relationships, facilitating effective communication and service delivery.
• Supported event marketing efforts through social media engagement and promotional material distribution, as well as wrote and obtained monetary grants for the LASHOF Foundation.
• Monitored on-site activities during events, swiftly addressing any issues to maintain smooth operations.
• Conducted post-event evaluations to gather feedback and identify areas for improvement in future events, including personally contacting hundreds of inductees to confirm accurate contact information.

Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.

• Brainstormed and implemented creative event concepts and themes.
• Increased brand visibility through strategic placement of promotional materials at high-profile events.
• Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.