Summary
Overview
Work History
Education
Skills
Timeline
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Julie Neria

Redlands,California

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

8
8
years of professional experience

Work History

Operational Manager

Nordstrom
Riverside, CA
03.2024 - Current
  • Managed the daily operations of a team of 170 employees.
  • Resolved conflicts within teams by providing clear direction or mediation services when needed.
  • Identified opportunities for process improvement in order to increase productivity levels.
  • Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
  • Reported progress on various projects directly to senior level executives on a regular basis.
  • Provided leadership support during times of change or crisis management situations.
  • Ensured compliance with safety regulations, industry standards and government laws.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Area Manager of Operations

Nordstrom
Riverside, CA
06.2023 - 03.2024
  • Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
  • Ensured that safety standards were met while maintaining a safe work environment for all employees.
  • Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.

Admin Assistant 2

Nordstrom
Riverside, CA
08.2022 - 06.2023
  • Communicate with employees for any updates in the building.
  • Motivate and develop teams, organize and encourage teamwork through collaboration and relationship building to ensure productivity targets are met and succeeded.
  • Support the team with any workday task or attendance tracker support needed.
  • Email leadership with an hourly report of orders being shipped out daily.
  • Maintain any dwelling orders to confirm the customer receives their order on time.
  • Update start of day and end of day spreadsheets.
  • Upload the QR code with the updated daily schedule.
  • Support leadership in coverage of the team while they are in a meeting, lunch or on PTO.
  • Update the Gemba Board daily to visually see the current backlog, SLA orders, attendance, performance and the amount of days safe.
  • Work closely with Continuous Improvement Champion to standardize the building and provide up to date information to employees.
  • Support the ongoing safety efforts to ensure all teams are working in a safe manner.
  • Assist the department hands on when the support is needed.

Building Trainer

Nordstrom WCOC 584
Riverside, California
04.2021 - 08.2022
  • Managed employee's New Hire course completion of workday item's for HR.
  • Present Safety Orientation powerpoints and explain OSHA compliance and Nordstrom safety guidelines.
  • Work with I.T. and ECC to troubleshoot employee's access Workday and Dematic OI system.
  • Conduct new hire Orientation tours, hands on training, introduce the employee to each department with a quick overview. Going further in-depth to their assigned department about the processes and over all workflow, emphasize on Nordstrom core values.
  • Created Visual Training Guides to support employees step by step of the process.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Evaluated employees and offered constructive feedback to encourage performance improvements.
  • Explained goals and expectations required of trainees.

Warehouse Picker

Nordstrom WCOC 584
Riverside, California
02.2021 - 04.2021
  • Accomplished production goals by working with speed and accuracy.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Conducted quality checks to maintain accurate records.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Reported damaged products or safety hazards to immediate supervisor.

Warehouse Stock Control

Nordstrom FC 894
San Bernardino, California
10.2020 - 02.2021
  • Lifted materials of varied weights on regular basis.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Rotated through various departments to meet demands of business.
  • Read tickets accurately to pick out important information and correctly complete orders.

Warehouse Trainer

Nordstrom FC 894
San Bernardino, California
11.2019 - 10.2020
  • Presented training programs on warehouse operations and processes to onboard new employees.
  • Demonstrated safety procedures in action by showing proper use of warehouse equipment.
  • Evaluated employees and offered constructive feedback to encourage performance improvements.
  • Showcased proper methods for accomplishing daily warehouse responsibilities.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Cross-trained on RF devices and continued training end users in new applications.

Warehouse Returns

Nordstrom FC 894
San Bernardino, CA
09.2016 - 10.2020
  • Triaged products for functionality and assessed visible conditions to determine resale eligibility.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.
  • Exercised safety precautions to prevent injury or damage to products and equipment.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Leveraged computer, RF and powered equipment to put away and pull orders.
  • Rotated through various departments to meet demands of business.
  • 770 any used or damaged items.
  • Supported with Bergain by receiving and scanning in items.
  • Placed hazmat into assigned bins.

Education

Some College (No Degree) - Diagnostic Medical Sonography

Career Colleges of America
California,
06.2012

Skills

  • Problem-Solving
  • Professional and Courteous
  • Critical Thinking
  • Leadership Skills
  • Verbal and Written Communication
  • Health and safety compliance
  • Performance reporting
  • Schedule Management
  • Task Prioritization
  • Strong Organizational Skills
  • Business development
  • Business strategy development

Timeline

Operational Manager

Nordstrom
03.2024 - Current

Area Manager of Operations

Nordstrom
06.2023 - 03.2024

Admin Assistant 2

Nordstrom
08.2022 - 06.2023

Building Trainer

Nordstrom WCOC 584
04.2021 - 08.2022

Warehouse Picker

Nordstrom WCOC 584
02.2021 - 04.2021

Warehouse Stock Control

Nordstrom FC 894
10.2020 - 02.2021

Warehouse Trainer

Nordstrom FC 894
11.2019 - 10.2020

Warehouse Returns

Nordstrom FC 894
09.2016 - 10.2020

Some College (No Degree) - Diagnostic Medical Sonography

Career Colleges of America
Julie Neria