Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Operational Manager
Nordstrom
Riverside, CA
03.2024 - Current
Managed the daily operations of a team of 170 employees.
Resolved conflicts within teams by providing clear direction or mediation services when needed.
Identified opportunities for process improvement in order to increase productivity levels.
Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
Reported progress on various projects directly to senior level executives on a regular basis.
Provided leadership support during times of change or crisis management situations.
Ensured compliance with safety regulations, industry standards and government laws.
Improved morale and management communication by creating employee recognition and rewards practices.
Area Manager of Operations
Nordstrom
Riverside, CA
06.2023 - 03.2024
Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
Ensured that safety standards were met while maintaining a safe work environment for all employees.
Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
Prepared staff work schedules and assigned team members to specific duties.
Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
Admin Assistant 2
Nordstrom
Riverside, CA
08.2022 - 06.2023
Communicate with employees for any updates in the building.
Motivate and develop teams, organize and encourage teamwork through collaboration and relationship building to ensure productivity targets are met and succeeded.
Support the team with any workday task or attendance tracker support needed.
Email leadership with an hourly report of orders being shipped out daily.
Maintain any dwelling orders to confirm the customer receives their order on time.
Update start of day and end of day spreadsheets.
Upload the QR code with the updated daily schedule.
Support leadership in coverage of the team while they are in a meeting, lunch or on PTO.
Update the Gemba Board daily to visually see the current backlog, SLA orders, attendance, performance and the amount of days safe.
Work closely with Continuous Improvement Champion to standardize the building and provide up to date information to employees.
Support the ongoing safety efforts to ensure all teams are working in a safe manner.
Assist the department hands on when the support is needed.
Building Trainer
Nordstrom WCOC 584
Riverside, California
04.2021 - 08.2022
Managed employee's New Hire course completion of workday item's for HR.
Present Safety Orientation powerpoints and explain OSHA compliance and Nordstrom safety guidelines.
Work with I.T. and ECC to troubleshoot employee's access Workday and Dematic OI system.
Conduct new hire Orientation tours, hands on training, introduce the employee to each department with a quick overview. Going further in-depth to their assigned department about the processes and over all workflow, emphasize on Nordstrom core values.
Created Visual Training Guides to support employees step by step of the process.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Improved office efficiency, managing client correspondence, record tracking and data communications.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Evaluated employees and offered constructive feedback to encourage performance improvements.
Explained goals and expectations required of trainees.
Warehouse Picker
Nordstrom WCOC 584
Riverside, California
02.2021 - 04.2021
Accomplished production goals by working with speed and accuracy.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Conducted quality checks to maintain accurate records.
Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
Reported damaged products or safety hazards to immediate supervisor.
Warehouse Stock Control
Nordstrom FC 894
San Bernardino, California
10.2020 - 02.2021
Lifted materials of varied weights on regular basis.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Rotated through various departments to meet demands of business.
Read tickets accurately to pick out important information and correctly complete orders.
Warehouse Trainer
Nordstrom FC 894
San Bernardino, California
11.2019 - 10.2020
Presented training programs on warehouse operations and processes to onboard new employees.
Demonstrated safety procedures in action by showing proper use of warehouse equipment.
Evaluated employees and offered constructive feedback to encourage performance improvements.
Showcased proper methods for accomplishing daily warehouse responsibilities.
Created and offered additional materials to enhance training.
Explained goals and expectations required of trainees.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Cross-trained on RF devices and continued training end users in new applications.
Warehouse Returns
Nordstrom FC 894
San Bernardino, CA
09.2016 - 10.2020
Triaged products for functionality and assessed visible conditions to determine resale eligibility.
Reported discrepancies or product damages to maintain accuracy and efficiency goals.
Exercised safety precautions to prevent injury or damage to products and equipment.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Leveraged computer, RF and powered equipment to put away and pull orders.
Rotated through various departments to meet demands of business.
770 any used or damaged items.
Supported with Bergain by receiving and scanning in items.
Placed hazmat into assigned bins.
Education
Some College (No Degree) - Diagnostic Medical Sonography
Career Colleges of America
California,
06.2012
Skills
Problem-Solving
Professional and Courteous
Critical Thinking
Leadership Skills
Verbal and Written Communication
Health and safety compliance
Performance reporting
Schedule Management
Task Prioritization
Strong Organizational Skills
Business development
Business strategy development
Timeline
Operational Manager
Nordstrom
03.2024 - Current
Area Manager of Operations
Nordstrom
06.2023 - 03.2024
Admin Assistant 2
Nordstrom
08.2022 - 06.2023
Building Trainer
Nordstrom WCOC 584
04.2021 - 08.2022
Warehouse Picker
Nordstrom WCOC 584
02.2021 - 04.2021
Warehouse Stock Control
Nordstrom FC 894
10.2020 - 02.2021
Warehouse Trainer
Nordstrom FC 894
11.2019 - 10.2020
Warehouse Returns
Nordstrom FC 894
09.2016 - 10.2020
Some College (No Degree) - Diagnostic Medical Sonography
Career Colleges of America
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