Julie Nieves
Statesville,NC
Summary
Motivated Nursing Assistant with a strong background in healthcare and a passion for providing compassionate patient care. Utilizing experience and education to contribute to the success of the organization. Committed to maintaining a safe and clean environment, while assisting with daily living activities and promoting the overall well-being of patients. Seeking a challenging position to apply skills and make a positive impact on the lives of those in need.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Data Analyst
Appen
03.2021 - Current
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Leveraged advanced analytics to identify trends, enabling proactive business strategy adjustments.
- Enabled more personalized customer experiences by analyzing behavior patterns and preferences.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Customer Service Representative
Infocision Managment
11.2017 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- handled inbound and outgoing calls regarding client accounts
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Certified Nursing Assistant
Opis Senior Sevices Group
10.2015 - 09.2017
- Responsible for performing personal care tasks, including but not limited to assistance with basic personal hygiene, grooming, feeding, ambulation, medical monitoring, and health care related tasks
- Ensured client safety and maintained a safe environment throughout all tasks
- Assisted clients with various toilet needs such as bedpans, urinals, and commode chairs
- Also reporting changes in clients condition to RN or supervisor
- Ensured accurate and thorough documentation of provided services
- Continuously participate in ongoing education classes.
Certified Nursing Assistant
Granny Nannies
01.2013 - 11.2015
- Assisted clients with adl's
- Provided medication reminders to ensure adherence to prescribed treatment plans
- Assisted with meal preparation and service
- Participated in and organized community outings
- Diligently documented client advancements as per treatment protocol.
Certified Nursing Assistant
Integrity Health Services
06.2014 - 09.2015
- Provided quality medical care to both adults and pediatric patients.
- Followed plan of care to maintain a secure environment
- Adl's, preparing meals
- Implemented medication reminder system to increase compliance with prescribed medications
- Engaged in diverse activities both indoors and outdoors.
- Demonstrated outstanding ability in documenting client progress.
Personal Care Aide
Private Home
05.2011 - 10.2012
- Administered bedside or personal care, such as ambulation or personal hygiene assistance
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
Home Health Aide
Family Aides Inc
05.2010 - 03.2011
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Checked patients' pulse, temperature, and respiration
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Administered prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Sales Associate
J And J Enterprises
07.2006 - 06.2010
- Provided personalized customer service by understanding individual needs
- Assisted customers by describing merchandise and explaining its usage
- Provided recommendations, made selections, and facilitated the acquisition of merchandise to meet customer needs and preferences.
Customer Service Representative
Accent Telemarketing
04.2005 - 06.2006
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Checked to ensure that appropriate changes were made to resolve customers' problems.
Education
Johns Adams High School
Queens, NYSkills
- Data Analysis
- Analytical Problem Solving
- Attention to Detail
- Database Maintenance
- Report Writing
- Strong Work Ethic
- Flexible Schedule
- Documentation
- Customer Communication
Certification
- Certified Nursing Assistant, 05/01/13, NA0060000783
- Alzheimer's and Dimentia Related Disorders
- HIV/AIDS
- CPR/AED
Additional Information
Active Professional Liability Insurance
Personal Information
Title: Certified Nursing Assistant
Timeline
Data Analyst
Appen
03.2021 - Current
Customer Service Representative
Infocision Managment
11.2017 - 01.2021
Certified Nursing Assistant
Opis Senior Sevices Group
10.2015 - 09.2017
Certified Nursing Assistant
Integrity Health Services
06.2014 - 09.2015
Certified Nursing Assistant
Granny Nannies
01.2013 - 11.2015
Personal Care Aide
Private Home
05.2011 - 10.2012
Home Health Aide
Family Aides Inc
05.2010 - 03.2011
Sales Associate
J And J Enterprises
07.2006 - 06.2010
Customer Service Representative
Accent Telemarketing
04.2005 - 06.2006
Johns Adams High School