Karis Norman
Eugene
Summary
Dynamic and dedicated professional with a strong background in customer service at Emler, excelling in problem-solving and compassionate communication. Proven ability to enhance customer satisfaction and loyalty through effective conflict resolution and attention to detail. Skilled in developing tailored lesson plans as a Swim Instructor, fostering teamwork and skill development.
Overview
4
4
years of professional experience
Work History
Summer Camp Counselor
Parkrose School District
06.2023 - Current
- Led daily group activities to foster teamwork and social skills among campers.
- Developed engaging lesson plans that aligned with educational goals and camper interests.
- Supervised and ensured safety protocols during outdoor and indoor recreational activities.
- Coordinated with parents to communicate camper progress and address concerns effectively.
Swim Instructor
SafeSplash
10.2024 - 08.2025
- Enhanced student skills by instructing swim lessons for various age groups.
- Created personalized lesson plans to address individual student progress and needs.
- Provided constructive feedback to boost swimming techniques and overall student confidence.
- Facilitated group activities to foster engagement and strengthen teamwork among students.
- Trained new instructors on effective teaching techniques and essential safety protocols.
- Maintained CPR, First Aid, and lifeguard certifications for emergency preparedness.
Customer Service Representative
Emler
08.2023 - 01.2024
- Achieved high customer satisfaction by resolving inquiries efficiently and effectively.
- Enhanced operational workflow by assisting in order processing and return management.
- Improved service delivery by maintaining knowledge of services and current promotions.
- Streamlined communication and resolved issues promptly through team collaboration.
- Contributed insights from customer feedback to team meetings for continuous improvement.
- Effectively managed high-stress situations, resolving conflicts while maintaining professionalism.
Cashier
Parkrose Hardware
06.2022 - 09.2022
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and return transactions efficiently.
Education
High School Diploma -
Gresham Highschool
Gresham, ORSkills
- Problem-solving
- Patience and empathy
- Compassionate communication
- Attention to detail
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Critical thinking
- Active listening
- Customer relations
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Swim Instructor
SafeSplash
10.2024 - 08.2025
Customer Service Representative
Emler
08.2023 - 01.2024
Summer Camp Counselor
Parkrose School District
06.2023 - Current
Cashier
Parkrose Hardware
06.2022 - 09.2022
High School Diploma -
Gresham Highschool