Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Julie Nowacki

Warren,Minnesota

Summary

Accomplished Office Manager and Personal Banker with a proven track record at American Federal Bank, enhancing team productivity and customer satisfaction. Expert in office administration and customer service, adept at handling sensitive information and improving operational workflows. Recognized for cultivating positive relationships and implementing strategic improvements, leveraging skills in bookkeeping and clear communication to drive success.

Overview

42
42
years of professional experience

Work History

Office Manager / Personal Banker

American Federal Bank
11.2011 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Personal Banker

Bremer Bank
07.1982 - 10.2011
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Monitored accuracy of customer information in system.

Education

High School Diploma -

Warren High School
Warren, MN
05-1975

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Clear oral/written communication
  • Bookkeeping
  • Account Reconciliation

Affiliations

  • Warren Chamber of Commerce

Timeline

Office Manager / Personal Banker

American Federal Bank
11.2011 - Current

Personal Banker

Bremer Bank
07.1982 - 10.2011

High School Diploma -

Warren High School

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Julie Nowacki