Julie Nowak
Pittsburgh,PA
Summary
Dynamic professional with extensive experience in case management and conflict resolution. Proven ability to maintain meticulous records and enhance customer service, ensuring efficient operations. Recognized for delivering accurate documentation and fostering positive public relations in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Internal Revenue Services
Pittsburgh, PA
09.2022 - Current
- Company Overview: Taxpayer Services
- Handled high call volume
- Taxpayer Services
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Criminal Court Clerk
Allegheny County Court of Common Pleas
Pittsburgh, PA
08.2007 - 09.2022
- Prepared cases for the daily docket so that all documents are complete for the Judge.
- Answer any questions regarding court proceedings whether it be the judge, attorneys or the public.
- Coordinate court schedule, arrange transportation of out of county jailers.
- Accurately document all court proceedings.
- Complete all orders of court such as sentence orders, warrants and subpoenas.
- Compile monthly statistics of various hearing types.
Formal Arraignment
Allegheny County Court of Common Pleas
Pittsburgh, PA
06.2007 - 08.2007
- Sort, file and organize files for their formal arraignment hearing.
- Answer questions regarding court hearings.
Fiscal Affairs
Allegheny County Court of Common Pleas
Pittsburgh, PA
01.2000 - 08.2007
- Validated expense and revenue transactions.
- Create and analyze reports detailing expenses and revenues.
- Served as the contact and overseen payments for all attorneys enrolled in the court appointed counsel program, summoned jurors (civil, criminal and grand jury) and individuals currently on Electronic Monitoring.
Customer service and ticket sales
David L. Lawrence Convention Center
Pittsburgh, PA
01.2002 - 04.2007
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Ensured that all sales transactions were completed accurately and efficiently.
Education
High School Diploma -
Perry Traditional Academy
Pittsburgh, Pennsylvania05-1994
Skills
- Case management
- Court documentation
- Data analysis
- Customer information
- Customer service
- Conflict resolution
- Record keeping
- Attention to detail
- Public relations
- Scheduling coordination
- Account updating
References
- Judge Kathleen Durkin, Allegheny County Court of Common Pleas, 437 Grant Street, 1700 Frick Building, Pittsburgh, PA, 15219-6000, 412-350-1917
- Dan Laughlin, 7148 Reynolds Street, Pittsburgh, PA, 15208, 412-310-7662
- James Thiros, 507 Overbrook Blvd, Pittsburgh, PA 15210, 412-334-5278
Timeline
Customer Service Representative
Internal Revenue Services
09.2022 - Current
Criminal Court Clerk
Allegheny County Court of Common Pleas
08.2007 - 09.2022
Formal Arraignment
Allegheny County Court of Common Pleas
06.2007 - 08.2007
Customer service and ticket sales
David L. Lawrence Convention Center
01.2002 - 04.2007
Fiscal Affairs
Allegheny County Court of Common Pleas
01.2000 - 08.2007
High School Diploma -
Perry Traditional Academy
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