Julie Nugent
Eastvale, CA,CA
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations at American Wholesale Furniture. Excelled in problem-solving and empathetic customer engagement, significantly fostering client relationships. Skilled in retail store operations and teamwork, consistently achieving and surpassing service standards.
Overview
14
14
years of professional experience
Work History
Store Manager
American Wholesale Furniture
10.2019 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Online Customer Service Consultant
Cloud Mountain Products
06.2018 - 10.2019
- Collaborated with cross-functional teams to address complex issues, providing comprehensive solutions for customers.
- Handled escalated customer complaints with professionalism and empathy, working diligently to find satisfactory resolutions while preserving client relationships.
- Utilized CRM software to manage and track customer interactions, ensuring timely follow-up and personalized service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Specialist
New Classic Furniture
05.2010 - 09.2018
- Managed busy front desk, ensuring timely response and effective resolution to all customer concerns.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CANo Degree - Accounting And Finance
Chaffey College
Rancho Cucamonga, CASkills
- Excellent written and oral communication
- Problem-solving skills
- Goal oriented, Self motivated and Professional
- Reliability and punctuality
- Empathy and patience
- Dedicated team player
- Time management
- Teamwork and collaboration
- Retail store operations
- Customer engagement
- Up-selling
- Cross-selling products and services
Timeline
Store Manager
American Wholesale Furniture
10.2019 - 09.2024
Online Customer Service Consultant
Cloud Mountain Products
06.2018 - 10.2019
Customer Service Specialist
New Classic Furniture
05.2010 - 09.2018
High School Diploma -
Don Antonio Lugo High School
No Degree - Accounting And Finance
Chaffey College
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