Dedicated care management professional with a focus on empathetic communication and collaborative care strategies. Experienced in conducting detailed assessments and integrating holistic therapies to optimize patient health outcomes and enhance quality of care.
Overview
8
8
years of professional experience
Work History
Care Manager
Blue Ridge Acupuncture and Integrative Health
Boone, NC
12.2023 - Current
Coordinate patient care plans to optimize treatment outcomes and enhance patient satisfaction.
Conduct comprehensive assessments to identify individual health needs and develop tailored interventions.
Collaborate with healthcare provider to ensure seamless integration of acupuncture and holistic therapies.
Monitor patient progress and adjusted care strategies to improve overall health compliance.
Develop strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Educate clients and families on treatment options and health care services to better manage conditions.
Receptionist and Bookkeeper
Blowing Rock School
Blowing Rock, NC
07.2021 - 12.2023
Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Developed and maintained filing systems to improve information retrieval efficiency.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Handled cash transactions and maintained sales and payments records accurately.
Assistant Teacher
Boone United Methodist Church Preschool
Boone, NC
08.2018 - 07.2021
Collaborated with lead teachers to create engaging lesson plans that cater to diverse learning styles.
Supported classroom management by implementing positive behavior reinforcement strategies and maintaining a nurturing environment.
Supported student physical, mental, and social development using classroom games and activities.