Julie Ollis
San Antonio,Texas
Summary
Dedicated customer service supervisor with approval ability to lead and motivate teams and high pressure environments. Skilled in managing customer interactions, memberships, warranty claims, and dispatching while ensuring efficiency and performance. Known for fostering strong team morale, problem solving complex service challenges, and improving processes to enhance customer satisfaction. Passionate about delivering exceptional service and driving team success.
Overview
1
1
Certification
Work History
Customer Service Supervisor
Beyer Air Conditioning and Heating
12 2020 - Current
- Developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced communication skills of team members, providing advanced training and workshops.
- Coordinated with other departments to ensure seamless customer experience.
- Facilitated team meetings to discuss performance metrics and areas for improvement.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Demonstrated strong attention to detail, consistently identifying and correcting errors before final invoice submission.
- Managed high volume of invoices through effective prioritization, organization, and time management skills.
- Hired, recognized, reprimanded, and teminated employees.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Smithson Valley HS
2017
Early Childhood Education
Northeast Lakeview College
Skills
- Customer Relations
- Inter-department collaboration
- Training and mentoring
- Team Building
- Policy and procedure modification
- CRM - Service Titan
- Friendly nature
- Organizational skills
- Excellent multi-tasking ability
- Microsoft Outlook, Word and Excel
- Effective problem solver
- Adherence to high customer service standards
Certification
CPR and First Aid Training Certified
Timeline
Customer Service Supervisor
Beyer Air Conditioning and Heating
12 2020 - Current
Smithson Valley HS
Early Childhood Education
Northeast Lakeview College
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