Julie Ornelas
Sparks,NV
Summary
Dynamic and dedicated professional with a history of exceptional service at Oakmont Retirement Home, demonstrating a strong work ethic and exceptional customer service skills. Excelled in guest engagement and cleanliness standards, enhancing dining experiences and fostering positive relationships. Skilled in safe food handling, adept at maintaining high cleanliness and safety standards. Proven ability to improve guest satisfaction and maintain a positive work environment.
Overview
8
8
years of professional experience
Work History
Server
Oakmont Retirement Home
09.2022 - 05.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest resident rapport.
- Set positive tone for entire dining experience by interacting with residents in a positive manner.
- Demonstrated gratitude for former members of the Armed forces by thanking them for their service and listening to their "stories"
- Multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to resident needs.
- Addressed resident complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved resident complaints promptly and professionally to maintain positive reputation.
- Enhanced resident satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
Mess Hall Attendant
United States Marine Corps
09.2016 - 09.2022
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Monitored dining room inventory and replenished as necessary.
- Demonstrated flexibility in adapting to changing menus, schedules, or operational requirements while maintaining consistent performance levels amidst a very fast paced environment.
Education
High School Diploma -
Orange Glen High School
Escondido, CA05.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Food Running
- Food safety understanding
- Food safety practices
- Table Bussing
- Dining area maintenance
Timeline
Server
Oakmont Retirement Home
09.2022 - 05.2024
Mess Hall Attendant
United States Marine Corps
09.2016 - 09.2022
High School Diploma -
Orange Glen High School
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