Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Ostrander

Retail Management
Spring Valley,CA

Summary

Sales-oriented retail manager with 20th years of experience. In previous roles exceeded sales forecasts by 10% every quarter and achieved a 20% increase in customer satisfaction. Eager to develop and inspire See's Candy's retail team to exceed customer satisfaction levels and sales goals.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

The Body Shop
La Jolla , CA
05.2019 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Manager

Halloween
San Diego, CA
07.2018 - 11.2020
  • Store, CA
  • Pullsmarkdown informationweekly and ensuresorder of markdowns
  • EnsuresClearance itemsare marked andmoved to Clearance areasand signedasneeded
  • Responsiblefor receipt of all non-merchandiseinbounddeliveries (i.e., signs,supplies, special deliveries
  • Etc.)
  • Helpsdeliver andplace merchandiseonsale floor when all merchandiseis processed
  • Ensuresgo backcompliance throughout theday.All merchandisereturned to salefloor mustbe ticketed, scanned,nubbed andsecurity tagged asneeded
  • Ensurescompliance to themonthly ISM set up in assignedarea.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Co-Manager

Bath & Body Works
Clearmont, CA
01.2016 - 06.2018


  • Directand superviseemployeesengaged in sales, inventory-taking, reconcilingcash receipts, or in performing servicesfor customers
  • Inventory stock and reorder wheninventory dropsto aspecifiedlevel
  • Hire, train, and evaluate personnel in salesor marketingestablishments, promotingor firingworkerswhen appropriate
  • Ensure the Store POGiscompleted by company standard
  • Keeprecordsof purchases, sales, and requisitions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.

Assistant store manager

Soma
San Diego, CA
02.2015 - 01.2017
  • Confer with company officials to developmethodsand procedures to increase sales, expand markets, and promotebusiness
  • Plan and coordinate advertising campaignsand salespromotions, and preparemerchandisedisplays and advertising copy
  • Establish and implement policies, goals, objectives, and proceduresfor their department
  • Review inventory and salesrecords to preparereports for management and budget departments
  • Ensure the POGiscompleted by company standards
  • Monitor sales activities to ensure that customersreceivesatisfactory serviceand quality goods
  • Directand superviseemployeesengaged in sales, inventory-taking, reconcilingcash receipts, or in performing servicesfor customers
  • Providecustomer serviceby greetingand assisting customers,and responding to customer inquiriesand complaints

Assistant Store Manager

Torrid
El Cajon, CA
03.2009 - 02.2015
  • Provide customer service bygreeting andassistingcustomers,and responding tocustomer inquiries and complaints
  • Direct andsupervise employeesengaged in sales,inventory-taking, reconcilingcashreceipts, or in performingservicesfor customers
  • Inventorystockand reorder when inventorydropstoa specified level
  • Hire, train, and evaluatepersonnel in salesor marketingestablishments,promotingor firingworkers when appropriate
  • Ensureall floor movesare completedin a timely manner
  • EnsuretheStorePOGiscompleted by companystandard
  • Keep recordsof purchases, sales, andrequisitions
  • Examinemerchandise to ensure thatit iscorrectly priced and displayedand thatit functionsasadvertis ed.

Education

High School Diploma - Base

Mount Miguel High School
Spring Valley, CA
08.1995 - 07.1999

Skills

SalesandMarketingundefined

Timeline

Assistant Manager

The Body Shop
05.2019 - Current

Manager

Halloween
07.2018 - 11.2020

Co-Manager

Bath & Body Works
01.2016 - 06.2018

Assistant store manager

Soma
02.2015 - 01.2017

Assistant Store Manager

Torrid
03.2009 - 02.2015

High School Diploma - Base

Mount Miguel High School
08.1995 - 07.1999

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Julie OstranderRetail Management