Julie Ostrander
Retail Management
Spring Valley,CA
Summary
Sales-oriented retail manager with 20th years of experience. In previous roles exceeded sales forecasts by 10% every quarter and achieved a 20% increase in customer satisfaction. Eager to develop and inspire See's Candy's retail team to exceed customer satisfaction levels and sales goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
The Body Shop
La Jolla , CA
05.2019 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strategy to increase sales and drive profits.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager
Halloween
San Diego, CA
07.2018 - 11.2020
- Store, CA
- Pullsmarkdown informationweekly and ensuresorder of markdowns
- EnsuresClearance itemsare marked andmoved to Clearance areasand signedasneeded
- Responsiblefor receipt of all non-merchandiseinbounddeliveries (i.e., signs,supplies, special deliveries
- Etc.)
- Helpsdeliver andplace merchandiseonsale floor when all merchandiseis processed
- Ensuresgo backcompliance throughout theday.All merchandisereturned to salefloor mustbe ticketed, scanned,nubbed andsecurity tagged asneeded
- Ensurescompliance to themonthly ISM set up in assignedarea.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Co-Manager
Bath & Body Works
Clearmont, CA
01.2016 - 06.2018
- Directand superviseemployeesengaged in sales, inventory-taking, reconcilingcash receipts, or in performing servicesfor customers
- Inventory stock and reorder wheninventory dropsto aspecifiedlevel
- Hire, train, and evaluate personnel in salesor marketingestablishments, promotingor firingworkerswhen appropriate
- Ensure the Store POGiscompleted by company standard
- Keeprecordsof purchases, sales, and requisitions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
Assistant store manager
Soma
San Diego, CA
02.2015 - 01.2017
- Confer with company officials to developmethodsand procedures to increase sales, expand markets, and promotebusiness
- Plan and coordinate advertising campaignsand salespromotions, and preparemerchandisedisplays and advertising copy
- Establish and implement policies, goals, objectives, and proceduresfor their department
- Review inventory and salesrecords to preparereports for management and budget departments
- Ensure the POGiscompleted by company standards
- Monitor sales activities to ensure that customersreceivesatisfactory serviceand quality goods
- Directand superviseemployeesengaged in sales, inventory-taking, reconcilingcash receipts, or in performing servicesfor customers
- Providecustomer serviceby greetingand assisting customers,and responding to customer inquiriesand complaints
Assistant Store Manager
Torrid
El Cajon, CA
03.2009 - 02.2015
- Provide customer service bygreeting andassistingcustomers,and responding tocustomer inquiries and complaints
- Direct andsupervise employeesengaged in sales,inventory-taking, reconcilingcashreceipts, or in performingservicesfor customers
- Inventorystockand reorder when inventorydropstoa specified level
- Hire, train, and evaluatepersonnel in salesor marketingestablishments,promotingor firingworkers when appropriate
- Ensureall floor movesare completedin a timely manner
- EnsuretheStorePOGiscompleted by companystandard
- Keep recordsof purchases, sales, andrequisitions
- Examinemerchandise to ensure thatit iscorrectly priced and displayedand thatit functionsasadvertis ed.
Education
High School Diploma - Base
Mount Miguel High School
Spring Valley, CA 08.1995 - 07.1999
Skills
SalesandMarketingMonitoringServiceOrientateTimeManagement
Sales growth
Training
Staff supervision
Staff Management
Business planning
Timeline
Assistant Manager
The Body Shop
05.2019 - Current
Manager
Halloween
07.2018 - 11.2020
Co-Manager
Bath & Body Works
01.2016 - 06.2018
Assistant store manager
Soma
02.2015 - 01.2017
Assistant Store Manager
Torrid
03.2009 - 02.2015
High School Diploma - Base
Mount Miguel High School
08.1995 - 07.1999