Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julie Owen

Danville,VA

Summary

Customer-oriented Store Manager with proven track record, excelling in inventory management, team leadership, enhanced customer loyalty while implementing cost-cutting measures. Adept at market analysis, operational efficiency, fostering a customer-centric environment that consistently meets and exceeds expectations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Store Manager – Danville Branch

Bedford Cooperative
Danville, VA
08.2024 - Current
  • Manage day-to-day operations of Co-op
  • Drive sales, retain current customer base and attract new customers, build loyalty
  • Logistics; coordinate with multiple locations to ensure timely arrival of product
  • Ensure customers’ needs are met
  • Manage team of employees; resolve conflict, assign schedules, HR duties
  • Manage and maintain Danville branch social media page
  • Budget awareness and costs management
  • Procure inventory/monitor inventory levels using lean principles
  • Go the extra mile

Owner/Manager

Property Management (Residential Real Estate)
01.2003 - Current
  • Day-to-day management of properties
  • Manage renovations and repairs as needed
  • Identify opportunities for improving operational efficiency
  • Manage renovation/repairs as needed
  • Managing property expenses, including taxes, mortgages, insurance and maintenance costs
  • Analyze market conditions to identify opportunities for property improvement and financial returns
  • Coordinate with sub-contractors as needed
  • Investigate and resolve property complaints, rental violations
  • Advertise vacant properties, meet and screen potential tenants
  • Monitor expiring lease and plan next steps with tenant
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.

Education Support Specialist III

Danville Community College
09.2017 - 09.2023
  • Intensively coached a diverse targeted student population, utilizing intrusive support services to eliminate potential barriers preventing completion
  • Fostered relationships with students to boost engagement and ensure successful graduation
  • Proactively pinpointed at-risk students, enhancing retention before dropout incidents
  • Collaborated with partners to create beneficial services for improved student support
  • Orchestrated workshops, career fairs, and programs to enhance student learning
  • Lead campus implementation of new career services CRM platform

Probation/Parole Officer

Virginia Department of Corrections
02.2010 - 08.2017
  • Case management of approximately 150 community-based offenders
  • Evaluate offender risks/needs and refer to community-based services
  • Address and monitor compliance with needed services
  • Write Major Violation Reports to applicable court
  • Appear in court and testify as required
  • Document all actions taken and events occurring with offenders supervised
  • Adopt new initiatives as launched by the Department of Corrections to effectively manage offender substance abuse, offender communications, increase motivation for success, etc.

Education

Bachelor's degree - Criminal Justice/Political Science

East Tennessee State University
Johnson City, TN

Master of Business Administration - Economics, Marketing, Leadership, Human Resources

Averett University
Danville, VA

Skills

  • Inventory management
  • Budget management
  • Team leadership
  • Social media marketing
  • Sales strategies
  • Customer service
  • Operational efficiency
  • Market analysis
  • Loss prevention

Certification

  • Virginia Department of Corrections: Crisis Intervention, Effective Dialogue Practices, Thinking for a Change (Cognitive Behavior Therapy techniques), Learning Team Facilitator (peer-to-peer), Group Facilitator
  • Virginia Community College System: Facilitating Career Development certification, Academic Coaching certificate, Duke University Nonprofit Management Certificate, CRI’s Trauma Informed, Project Management coursework (pmi.org)

Timeline

Store Manager – Danville Branch

Bedford Cooperative
08.2024 - Current

Education Support Specialist III

Danville Community College
09.2017 - 09.2023

Probation/Parole Officer

Virginia Department of Corrections
02.2010 - 08.2017

Owner/Manager

Property Management (Residential Real Estate)
01.2003 - Current

Bachelor's degree - Criminal Justice/Political Science

East Tennessee State University

Master of Business Administration - Economics, Marketing, Leadership, Human Resources

Averett University

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