JULIE PARK
Baltimore,MD
Summary
A seasoned compliance and risk management professional with over 5 years of experience in regulatory engagement, quality and risk management, and operational risk in the banking and financial services sectors. Proven ability to optimise risk processes, manage incidents, and ensure compliance with industry regulations.
Overview
8
8
years of professional experience
Work History
Manager Regulatory Engagement
Commonwealth Bank of Australia
07.2024 - 07.2025
- Manage regulatory engagements and ensure compliance with regulatory guidelines across the bank
- Implement the onboarding of non-Financial Services regulators, by assigning relationship ownership, developing framework, and managing engagements
- Uplift data hygiene in the regulatory engagement module across the bank
Financial Crime Analyst
Commonwealth Bank of Australia
11.2024 - 03.2025
- I was selected for a three month secondment to support the re-review of foreign Politically Exposed Person (PEP) cases. I played a pivotal role in identifying control gaps, verifying due diligence documentation, and ensuring alignment with AML/CTF compliance requirements. My contribution helped significantly enhance the organisation’s financial crime risk management framework and reduce overall exposure to high-risk customers.
Quality and Risk Manager
Deloitte Australia
07.2023 - 05.2024
- Provide risk insight and oversight to the Tax and Legal business on a broad range of issues daily
- Provide risk insight over simple to complex client or engagement acceptance/ continuance matters
- Provide risk insight into the deployment of new technology platforms and tools, or new product offerings
- Work with stakeholders such as Tax and Legal partners and engagement teams, Office of General Counsel, Privacy Office and the Independence and Conflicts team
Risk Analyst
Commonwealth Bank of Australia
11.2021 - 07.2023
- Provided support to the Senior Managers across CRT in identifying trends across incidents, and conducted weekly reporting to keep track of issues, incidents and controls
- Reviewed IMS (Issue Management Standard) assurance findings reports and engaged with Line 2 risk to remediate discrepancies
- Responsible for consistent exceptional Data Quality hygiene in RiskInSite
- Identified rectification tasks and conducted root cause analysis for Operational risk and Compliance incidents
- Conducted and managed CAP testing for DE and OE
Product Remediation Specialist
Commonwealth Bank of Australia
09.2020 - 11.2021
- Promoted to Further Information Required (FIR) team within 6 months of being a Loan Reviewer 1
- Responsible for the successful review of potentially impacted population against the National Consumer Credit Protection Act 2009
- Achieved a target of 20 plus loan reviews each day
- Identified and implemented opportunities for Continuous Improvement (CI) for our processes
- Showcased effective teamwork by liaising with LR1, LR2 and FIR when seeking an outcome for a challenging loan review
KYC Operations Analyst
Commonwealth Bank of Australia
05.2020 - 09.2020
- Responsible for the successful remediation of critical customer KYC data by reconciling customer information on CommSee against other platforms
- Provided support to internal stakeholders by strengthening financial crime capability and operations within the Group
- Inbound and outbound adviser/customer contact made to collect and verify customer information
- Reviewed customer information and profiles to ensure all existing customer information satisfies required KYC standards
- Provided excelled levels of customer service by responding to and managing enquiries, complaints and issues to resolution
Customer Service Specialist
Commonwealth Bank of Australia
03.2019 - 05.2020
- Reached an average of posting out 60 clear titles to customers, internal and external stakeholders
- Task required efficiency, fast attention to detail and great data entry skills
- Drive a Continuous Improvement (CI) change by gathering stakeholders and changes to improve the process of issuing clear titles to customers, all for a better customer experience
- Registered a customer’s discharge of mortgage and serviced all states in Australia after carrying out meticulous investigations for each file
- Serviced an average of 12 customers per day
- Liaised with solicitors for any settlements happening through Pexa discharge or via paper discharge
Client Services Specialist
Medfin Finance
07.2017 - 09.2018
- Responded to customer queries via phone and email
- Entered details such as setting up direct debits on client's contracts, updating account information and updating personal information
- Responsible for referring sales calls to the Sales team, and in assisting sales' enquiries
- Constantly exceeded the business's 24 hour Service Level Agreement
- Carried out key administrative tasks and reports
- Provided outstanding customer experience to existing clients to maintain a satisfied and loyal clientele
- Maintained a high level of attention to detail in all aspects of work especially when setting up direct debits and processing cash advances for clients
- Displayed exceptional teamwork with internal stakeholders in completing challenging requests from the client
Education
Chinese Studies and Linguistics
University of Sydney
12.2013
Chinese studies
Fudan University
12.2013
Chinese studies
Shanghai University
12.2012
Skills
- Quick learner, Exceptional communication and interpersonal skills, Ability to work autonomously and as part of a team, Great with mathematics
Timeline
Financial Crime Analyst
Commonwealth Bank of Australia
11.2024 - 03.2025
Manager Regulatory Engagement
Commonwealth Bank of Australia
07.2024 - 07.2025
Quality and Risk Manager
Deloitte Australia
07.2023 - 05.2024
Risk Analyst
Commonwealth Bank of Australia
11.2021 - 07.2023
Product Remediation Specialist
Commonwealth Bank of Australia
09.2020 - 11.2021
KYC Operations Analyst
Commonwealth Bank of Australia
05.2020 - 09.2020
Customer Service Specialist
Commonwealth Bank of Australia
03.2019 - 05.2020
Client Services Specialist
Medfin Finance
07.2017 - 09.2018
Chinese Studies and Linguistics
University of Sydney
Chinese studies
Fudan University
Chinese studies
Shanghai University