Julie Patko
Eau Claire,MI
Summary
Accomplished Prior Auth Representative and Primary Care Scheduler at Mayo Clinic Health System, adept in multi-tasking and problem-solving, significantly enhanced patient experience and insurance handling efficiency. Excelled in customer support and staff training, meeting all quality expectations. Proven track record in patient satisfaction.
Overview
11
11
years of professional experience
Work History
Prior Auth Representative
Mayo Clinic Health System
Eau Claire, WI
06.2015 - Current
- Reviewed and submit all prior auth referrals in a timely manner and with accuracy.
- Handled all follow up with insurance and or patients to ensure the prior auth's in place before patient appointments.
- Updated insurance in Epic as needed.
- Developed and maintained positive patient relationships and coordinated with team members to properly handle insurance requests.
- Responded to patient questions via telephone and written correspondence regarding insurance benefits, provider contracts, and eligibility.
- Greeted patients warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled In Basket messages in correspondence with care teams and patients.
- Worked On Base in a timely and accurate manner, including any follow up that would need to be done.
Primary Care Scheduler
Mayo Clinic Health System
Eau Claire, WI
01.2014 - 06.2015
- Handled all incoming patient care calls and scheduled them according to need.
- Worked in urgent care, family medicine, and internal medicine at different campuses due to staffing shortages.
- Met all staff audits and quality expectations monthly.
- Trained in new employees to the dept.
Education
Bachelor of Science - Radiology Management
Concordia University
Minneapolis, MNAssociate of Science - Radiology
Chippewa Valley Technical College
Eau Claire, WI06.2008
Skills
- Ability to handle challenges
- Multi tasking
- Problem solving
- Customer Support
- Telephone reception
- Staff Training
Timeline
Prior Auth Representative
Mayo Clinic Health System
06.2015 - Current
Primary Care Scheduler
Mayo Clinic Health System
01.2014 - 06.2015
Bachelor of Science - Radiology Management
Concordia University
Associate of Science - Radiology
Chippewa Valley Technical College