Julie Paulino
New York,NY
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Virtual Medical Assistant
Elektra Health
04.2024 - Current
- Answer and manage patient calls, emails, and messages in a timely manner.
- Schedule, reschedule, and confirm patient appointments.
- Assist patients with virtual check-in and telehealth platform navigation.
- Verify patient insurance information and eligibility.
- Collect and update patient demographics, medical history, and other required data.
- Handle prior authorizations, referrals, and prescription refill requests.
- Manage and maintain electronic health records (EHR) with accuracy.
- Coordinate with pharmacies, labs, and other healthcare facilities as needed.
- Ensure HIPAA compliance and maintain patient confidentiality.
- Support providers during telehealth visits by preparing charts, documentation and tech support.
- Process billing codes and assist with claim submissions if required.
Office Manager- Remote
Seleni Institute
12.2019 - 12.2021
- Interacted with patients professionally by phone or email to provide information and directed to desired clinician.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Partnered with Seleni marketing team to increase brand awareness and enhance business development.
- Worked directly with management weekly to brainstorm, strategize & mitigate any practice issues.
- Filed and tracked insurance claims and communicated claims status to patients.
- Worked with Finance Director to properly apply customer insurance claims and remittances.
- Implemented new strategies to facilitate scheduling process increasing scheduled patients by 10%.
Medical Secretary
Mount Sinai Brooklyn Heights
10.2018 - 09.2019
- Member of Implementation of new Mount Sinai IM Department.
- Actively encouraged creative thinking, problem solving & empowerment to improve morale & teamwork.
- Assisted with marketing strategy and create advertising initiatives to better promote facility to public.
- Coordinated incoming job requisitions, review applications evaluate applicant credentials, & conduct initial interviews.
- Responsible for various other Medical Assistant duties, such as performing venipuncture and/or EKGs
Medical Secretary
Mount Sinai Hospital
10.2018 - 09.2019
- Member of Implementation of new Mount Sinai IM Department.
- Actively encouraged creative thinking, problem solving & empowerment to improve morale & teamwork.
- Assisted with marketing strategy and create advertising initiatives to better promote facility to public.
- Coordinated incoming job requisitions, review applications evaluate applicant credentials, & conduct initial interviews.
- Responsible for various other Medical Assistant duties, such as performing venipuncture and/or EKGs.
Insurance Claims Specialist
MetroPlus Health Plan
12.2016 - 02.2017
- Verified completeness and accuracy of incoming provider claims.
- Determined payment or denial for each claim based on established rules and processes.
- Tracked & monitored patients' admission to hospitals, nurse home facilities, ER visits & unexpected outcomes.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Medical Assistant
Great City Medical
06.2016 - 11.2016
- Maintained accurate records of patient care, condition, progress and concerns.
- Assisted doctors with non-invasive procedures including medication management, monitoring of vital signs & administering injections and vaccinations upon request.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Bachelor of Science (B.S.) - Business/Healthcare Administration
Southern New Hampshire University
Hooksett, NHCertified Medical Assistant Program - Allied Health
Allen School of Health Science
Brooklyn, NY06.2016
Skills
- Staff Management
- Administrative Support
- Vendor Engagement
- Office Management
- Salesforce/Asana
- EHR Systems (AthenaHealth, Epic)
- Invoicing and Billing
- Recruiting & Interviewing
- Time Management & Organization
- Basic Tech Troubleshooting
- Insurance Verification & Prior Authorizations
Languages
Spanish
Native or Bilingual
Timeline
Virtual Medical Assistant
Elektra Health
04.2024 - Current
Office Manager- Remote
Seleni Institute
12.2019 - 12.2021
Medical Secretary
Mount Sinai Brooklyn Heights
10.2018 - 09.2019
Medical Secretary
Mount Sinai Hospital
10.2018 - 09.2019
Insurance Claims Specialist
MetroPlus Health Plan
12.2016 - 02.2017
Medical Assistant
Great City Medical
06.2016 - 11.2016
Certified Medical Assistant Program - Allied Health
Allen School of Health Science
Bachelor of Science (B.S.) - Business/Healthcare Administration
Southern New Hampshire University
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