Julie Payne
Assistant Store Leader
Appleton,WI
Summary
Motivated individual trained to be an involved, driven and passionate Assistant Store Leader in a Level-4 Kwik Trip convenience store. Flexible and self-confident promoting well-developed skills in verbal and written communication, time management and attention to detail.
Overview
2
2
Certifications
2
2
years of professional experience
Work History
Assistant Store Leader
Kwik Trip
Neenah, WI
08.2020 - Current
- Creates staff schedules, approved requested time off, reviewed weekly flash reports and communicated target areas for improvement with the team.
- Established an inventory control procedure to ensure damaged, expired and discontinued items were properly removed from inventory, improving inventory shrink to 0.2% in Q1 2021
- Created a PPE organization system to motivate the team to use protective items, thus achieving 365-days without an OSHA-reportable injury free milestone
- Reorganized the cooler and freezer areas of the store to better allow store workers with disabilities to be involving into daily replenishment
- Continually enforces and communicates safety policy with the team, including proper snow removal and salting of outdoor areas, ADA compliance within store aisles and register areas, clear emergency exits at all times and proper lifting techniques with the team
- Demonstrates ability to listen to team concerns, collaborate with the store leader, and develop possible solutions to create a more positive and successful environment
- Assists store leader in the hiring process by reviewing candidate applications, and conducting phone and in-person interviews
- Expressed a collaborative leadership style by requiring leadership to be cross-trained in guest service and food service, creating rapport and respect between all team members
- Utilized recognition programs through "badges" on coworker profiles, congratulating them on either going above-and-beyond or for properly following safety policy
- Analyzed weekly flash reports to find areas of opportunity, including guest count, hot food unit sales, hot and cold beverage sales and new items, such as take-home-meals, and develop ways to increase guest purchase count
E-Commerce Customer Service Representative
VF Corporation
Appleton, WI
07.2016 - 02.2017
- Trained approximately 10 temporary sales agents on customer service etiquette, and sales procedures
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, suggesting solutions, and resolving concern
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in AS-400 to track requests, document problems and record solutions offered.
Merchandising Intern
The Walt Disney Company
Orlando, FL
01.2015 - 06.2015
- Merchandised new stock to appeal to guests, grab attention and drive sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor with a bi-hourly replenishment system
- Maintained company confidentiality regarding future growth and projects not released to the public
Education
BBA - Management And Marketing
University Of Wisconsin - Green Bay
Green Bay, WIWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
OSHA 10-Hour General Industry Outreach
Skills
Staff Management
Policy and procedure enforcement
Recruiting and Hiring
New-Hire Training
Microsoft Office Suite
Merchandising
Employee management
Merchandising operations
Strategic selling
Timeline
OSHA 30-Hour General Industry Outreach
03-2021
OSHA 10-Hour General Industry Outreach
02-2021
Assistant Store Leader
Kwik Trip
08.2020 - Current
E-Commerce Customer Service Representative
VF Corporation
07.2016 - 02.2017
Merchandising Intern
The Walt Disney Company
01.2015 - 06.2015
BBA - Management And Marketing
University Of Wisconsin - Green Bay