Demonstrates leadership in tax analysis and client management while enhancing organizational effectiveness. Focuses on exceeding corporate goals and maintaining long-term commitments to clients, shareholders, and communities.
Overview
18
18
years of professional experience
Work History
Senior Tax Analyst
H&R Block
01.2014 - Current
Analyzed complex tax returns for individual and business clients.
Provided strategic tax advice on compliance and planning issues.
Reviewed and interpreted tax laws, regulations, and guidelines to ensure accurate compliance for clients.
Prepared tax returns while ensuring confidentiality and compliance with sensitive materials.
Delivered exceptional customer service by addressing client inquiries and resolving issues professionally.
Completed mandatory federal and state training sessions
Event Assistant
Iron Horse Saloon
Daytona Beach
10.2023 - 10.2025
Coordinated setup and teardown of event spaces to ensure seamless operations.
Managed purchase records, maintained organized checkout area, and restocked supplies for optimal customer experience.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Balanced daily registers and generated sales reports for management.
Organized daily till totals and tips to uphold financial integrity.
Pre-season Manager
H&R Block
01.2017 - 01.2022
Recruit, interview, hire and train associates for the upcoming season.
Developed local partnerships to enhance community engagement and support for upcoming seasons.
Compiled post-season performance summaries to evaluate team contributions and inform future strategies.
Developed continuing education classes for prior tax professionals.
Designed a class for UDLLI to promote community education and foster lifelong learning opportunities.
Bookkeeper
Deaton Accounting
Dayton
05.2018 - 06.2021
Prepared financial statements, including balance sheets and income statements, for review by management.
Prepared monthly financial reports for client review and compliance purposes.
Maintained accurate financial records for multiple clients across various industries.
Reconciled bank statements to ensure accuracy and consistency in accounts.
Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
Ensured compliance with local, state, and federal government reporting requirements and tax filings.
Multi-unit Manager
H&R Block
01.2014 - 01.2019
Managed staffing, operations, and logistics across multiple tax offices to ensure seamless functionality.
Coach and lead the teams to deliver outstanding client service and exceed targeted goals.
Grew business by developing local partnerships, managing community involvement, and coaching teams on sales and client growth tactics.
Assisted in developing and executing office-level business plans to align with overall organizational goals.
Facilitated the hiring process by assisting with the recruitment and selection of tax office associates. and interviewing tax office associates.
Substitute Teacher
Northmont City Schools
01.2009 - 01.2017
Functioned as a long-term substitute teacher for two months, ensuring consistent instruction and support for student progress.
Developed lesson plans, coordinated parent conferences, and executed various substitute responsibilities to enhance classroom experience.
Delivered lesson plans and sustained classroom stability to support student learning.
Assistant Manager
Healthy Alternative
Dayton
07.2008 - 01.2011
Supervised daily operations to ensure efficient service delivery and customer satisfaction.
Developed staff schedules to optimize workforce coverage and operational flow.
Coordinated inventory management and restocking processes to maintain product availability.
Assisted in implementing marketing strategies to promote healthy lifestyle initiatives.
Maintained up-to-date knowledge of company products and services.
Maintained accurate records of sales transactions using point-of-sale systems.