Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Julie Perez

Julie Perez

Goodyear,AZ

Summary

Motivated professional eager to embrace new challenges and deliver results. Demonstrates strong work ethic and adaptability, consistently completing tasks on time. Exceptional interpersonal skills enhance collaboration and communication. Proficient in Microsoft software, including PowerPoint, with a proven ability to quickly learn new technologies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager

American Furniture Warehouse Co
Glendale, Arizona
12.2018 - Current
  • Managed daily operations of furniture retail environment.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints and issues effectively and promptly.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Customer Service Associate

Sam's Club
Avondale, Arizona
03.2012 - 05.2019
  • Assisted members with product inquiries and service requests efficiently.
  • Processed transactions accurately at the point of sale.
  • Resolved customer complaints professionally and promptly.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Collected deposits or payments and arranged for billing.

Waitress Supervisor

Gus Pizza
Phoenix, Arizona
09.2012 - 04.2013
  • Managed staff schedules and delegated tasks to optimize workflow.
  • Assisted in resolving customer complaints with professionalism and care.
  • Conducted regular staff meetings to discuss service improvements and updates.
  • Enforced health and safety standards in food handling and service areas.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Explained goals and expectations required of trainees.

Education

High School Diploma -

Estrella Hightschool
Arizona
05-2013

Skills

  • Conflict resolution
  • Staff performance management
  • Customer relationship management
  • Recruitment and hiring
  • Effective communication
  • Time management
  • Customer service
  • Work prioritization

Accomplishments

  • Promotion from returns associate to supervisor in 2019.
  • Graduated Raising star leadership program in 2024 (American furniture warehouse.)

Certification

Driver Lincenses issued in 2017

Timeline

Manager

American Furniture Warehouse Co
12.2018 - Current

Waitress Supervisor

Gus Pizza
09.2012 - 04.2013

Customer Service Associate

Sam's Club
03.2012 - 05.2019

High School Diploma -

Estrella Hightschool

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