Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Peterson

Murrieta,CA

Summary

Versatile office assistant offering 5 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 10+-member staff.

Overview

11
11
years of professional experience

Work History

Front Desk Coordinator

Pechanga Gaming Commission
01.2022 - Current
  • Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Interact with applicants by phone, email or in-person to provide information.
  • Welcome office visitors and alerted staff to arrivals of scheduled appointments.
  • Provide clerical support to company employees by copying, faxing and filing documents.
  • Greet incoming visitors and applicants professionally and provided friendly, knowledgeable assistance.
  • Aide colleagues, managers and applicants through regular communication and assistance.
  • Enter and maintain departmental records in company database.
  • create and maintain electronic files for applicants
  • assist in fingerprinting applicants

Office Assistant

A Grape Escape Balloon Adventure
05.2021 - Current
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Prepared weekly employee work schedules for team members.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Interacted with customers by phone, email or in-person to provide information.
  • Prepared flight plan for pilots

Resort Communication's Specialist

Pechanga Resort & Casino
02.2018 - 04.2020
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Office Administrator

CHARLEE Family Care
10.2014 - 03.2018
  • Managed invoicing and payment processing operations.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Examined, categorized and sorted incoming documents.
  • Implemented improvements to file systems and procedures.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.

Education

Bachelor of Arts - Business/Organizational Leadership

Brandman University
Riverside, CA
01.2016

Skills

  • File Maintenance
  • Project assistance
  • Data logging
  • Digital file organization
  • Professional demeanor
  • Customer/Client relations
  • Office administration
  • Multi-Line Telephone Systems
  • Correspondence Distribution
  • Business administration
  • Organization skills
  • Scheduling
  • Time management
  • Verbal and written communication

Timeline

Front Desk Coordinator

Pechanga Gaming Commission
01.2022 - Current

Office Assistant

A Grape Escape Balloon Adventure
05.2021 - Current

Resort Communication's Specialist

Pechanga Resort & Casino
02.2018 - 04.2020

Office Administrator

CHARLEE Family Care
10.2014 - 03.2018

Bachelor of Arts - Business/Organizational Leadership

Brandman University

Similar Profiles

CREATE PROFILE