Julie Petty

• Enhanced billing accuracy by reviewing and analyzing charges, resolving discrepancies, and implementing process improvements.
• Obtained and corrected insurance information for billers
• Supported management decision-making by generating accurate financial reports related to billing activities as needed.
• Collected payments and set up payment plans for patients
• Cultivated strong relationships with clients and internal stakeholders by providing exceptional customer service during the billing resolution process.
• Collaborated with cross-functional teams to identify root causes of billing issues and implement corrective actions.
• Expedited the resolution process by promptly escalating complex disputes to appropriate parties for further investigation or action.

• I am a supervisor to 28 staff members in 5 different patient areas which include; out patient, surgery, pain clinic, ER registration and Benefit Advisor.
• Handle monthly rounding's, quality reviews and yearly evaluations with staff as well as coaching/interviews. Set processes in place to increase registration times and collections.
• Correct and oversee timecards, set weekly metric/financial goals, hold monthly staff meetings, and scheduling for our Covid clinic.
• I work collaboratively with other departments and resolve patient complaints.
• I am member of our Change Leadership Network and Mission Council which provides support to staff and our community.
• Experience with EMR using Cerner with Revenue Cycle as the financial platform. Mede Analytics and Waystar as well as Microsoft Office.
• Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
• Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
• Helped with onboarding new staff

Interview and investigate applicants for public assistance .

Compile, record and evaluate personal and financial data in order to determine eligibility status for insurance.

Collect copays and estimates from patients admitted.

Help patients with hospital charity applications.

Quality control for staff members.

Discharge and admit skilled and long term care nursing patients as well as completing contracts with families.

Educate and train staff on insurance updates.

Responsible for calling in all hospital admissions.

Obtain HPE when needed.

Complete Long Term Care contracts with families collecting share of costs.

Operate hospital switchboard.

Relief Lead for ED admitting team.

Complete registrations with patients.

Accept and record patient payments.

Assist with any patient registration issues.

Traveled to outdoor events with mobile espresso cart. Obtained appropriate certifications and permits. Established working relationships with program and event directors.