Julie Pilcher
Atlanta,USA
Summary
Diligent high volume Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Server/Hostess
Bomb Biscuit
03.2025 - 08.2025
- Demonstrated strong multitasking skills by managing 38-50 tables in a 6-hour shift without compromising service quality.
- Greeted guests, took accurate orders, served food and beverages promptly with focused attention to customer needs.
- Operated POS and handhelds for fast order entry and payment processing.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant General Manager (AGM)
Panera Bread
01.2022 - 08.2024
- Oversee daily restaurant operations, ensuring health regulation compliance and high customer satisfaction.
- Head of Inventory and Ordering. Maintained accurate inventory records to streamline the overall cost.
- Develop strategies to enhance customer experience, resulting in increased positive feedback and repeat business.
- Served as a liaison between staff, vendors and customers to ensure orders and supplies were completed.
Team Manager
Panera Bread
08.2019 - 08.2024
- Manage daily operations, ensuring smooth shifts and high-quality customer service.
- Coordinate catering marketing efforts, driving increased event bookings.
- Train new hires and current staff, enhancing team performance and efficiency.
- Open and close the restaurant, maintaining operational standards.
- Lead high-volume shift operations, coordinate catering marketing, and implement comprehensive staff training programs, driving operational excellence and customer satisfaction.
Server
Superica/Rocket Farm Restaurants
06.2023 - 10.2023
- Greeted guests and suggested menu options, enhancing dining experience and increasing repeat visits.
- Delivered food and drinks promptly, ensuring guest satisfaction and positive feedback.
- Monitored guest needs, providing timely service and maintaining high customer satisfaction levels, ensuring a memorable dining experience.
Server
Sweet Tomatoes
02.2013 - 02.2017
- Greeted guests energetically, ensuring a welcoming dining experience.
- Refilled drinks and bussed tables, maintaining a clean environment.
- Closed dining room and prepped for next shift, ensuring smooth transitions.
- Trained new employees, enhancing team efficiency and service quality.
Relocation Specialist
Allconnect
01.2009 - 11.2012
- Handled inbound calls to assist customers in comparing and managing household services.
- Achieved Top 10 Diamond Club Member status in sales for two consecutive quarters.
- Collaborated on a special project testing algorithms at headquarters for six months.
- Utilized strong communication and problem-solving skills to enhance customer satisfaction.
Customer Service Representative
Southern Way Insurance
01.2005 - 05.2006
- Handled phone inquiries, supported policyholders with claims, managed inventory, enhanced customer satisfaction.
Clerical Office Manager
Sears Logistics Services
09.1995 - 01.2003
- Managed customer service interactions, training office staff, and handling accounts payable and claims.
- Oversaw supplier purchasing, dispatching, and inventory control for efficient warehouse operations.
- Trained staff on Intercompany systems, enhancing team productivity and service quality.
- Handled all billing processes, ensuring accurate and timely financial transactions.
- Streamlined inbound/outbound shipping, improving logistics and reducing delivery times.
Education
Certificate - Medical Assistant
10.2011
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01.1996
Focus classes were Business Math, Business English and Business Law. Excepted into the Business Administration program in my senior year.
Skills
- Strong work ethic
- Point of sale operation
- Proficient in Microsoft Office
- Exceptional customer service
- Guest engagement
- Problem-solving skills
- Allergy awareness
- Reliable and responsible
- Data entry
- Appointment scheduling
- Patient confidentiality
- Time management
- Shift scheduling
- Business administration
- Suggestive selling
Certification
- Food Handler Certification
- Driver's License
- June 2017 to May 2028
Timeline
Server/Hostess - Bomb Biscuit
03.2025 - 08.2025
Server - Superica/Rocket Farm Restaurants
06.2023 - 10.2023
Assistant General Manager (AGM) - Panera Bread
01.2022 - 08.2024
Team Manager - Panera Bread
08.2019 - 08.2024
Server - Sweet Tomatoes
02.2013 - 02.2017
Relocation Specialist - Allconnect
01.2009 - 11.2012
Customer Service Representative - Southern Way Insurance
01.2005 - 05.2006
Clerical Office Manager - Sears Logistics Services
09.1995 - 01.2003
Kentridge High School - ,
Sanford Brown College - Certificate, Medical Assistant