Crystal Pinales
San Antonio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BOH Team Member
Via 313 Pizza
12.2024 - Current
- Maintained and sanitized service stations, prep areas, and countertops.
- Prepared food and drinks while following safe food handling procedures.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Unloaded and stocked kitchen supplies.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Washed dishes and organized kitchen for prompt service.
- Assisted with training new BOH staff members on established processes and goals.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Trained new staff on food preparation and safety procedures.
- Followed food safety practices and sanitation guidelines.
Service Crew Member
McDonalds
06.2024 - 12.2024
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Server/Barista/Prep Cook
Aramark
08.2018 - 04.2024
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Hostess
Perry's Steakhouse
10.2019 - 03.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Resolved any customer complaints or issues quickly and professionally.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier
Goodwill
01.2014 - 08.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Education
Certification - Medical Coding
Northwest Vista College
San Antonio, TXSkills
- Inventory management
- Customer interaction
- Timely service execution
- Outstanding customer support
- Employee role versatility
- Kitchen management
Languages
Spanish
Elementary
English
Native/ Bilingual
Certification
- TABC
- Food handlers
Timeline
BOH Team Member
Via 313 Pizza
12.2024 - Current
Service Crew Member
McDonalds
06.2024 - 12.2024
Hostess
Perry's Steakhouse
10.2019 - 03.2020
Server/Barista/Prep Cook
Aramark
08.2018 - 04.2024
Cashier
Goodwill
01.2014 - 08.2016
Certification - Medical Coding
Northwest Vista College
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