Julie Pleng
Irvine,CA
Summary
Compassionate Memory Care Director with proven background in managing memory care facilities and programs. Display strong leadership skills, focusing on team development and staff training to provide exceptional patient care. Stand out for ability to design activities that engage residents and enhance quality of life. Notable for improving operational efficiency, enhancing communication between staff, patients, and families, and ensuring adherence to all relevant regulations.
Overview
8
8
years of professional experience
Work History
Memory Care Director
San Clemente Villas By The Sea
San Clemente
2023.07 - Current
- Performed regular rounds throughout the facility to observe interactions between staff and residents.
- Evaluated patient records to ensure accuracy of documentation regarding medical treatments, medications, and other health information.
- Assisted in developing policies related to memory care services provided by the facility.
- Monitored quality assurance processes in accordance with state regulations.
- Participated in interdisciplinary team meetings to discuss resident progress and plan future interventions.
- Created an environment that supported socialization among residents living in the memory unit.
- Conducted assessments of residents' cognitive abilities and behavior.
- Developed and implemented programs to improve memory care services.
- Organized recreational activities designed specifically for individuals living with dementia.
- Trained staff on dementia-related topics such as communication techniques, safety protocols, and end-of-life care.
- Ensured compliance with all applicable laws and regulations related to memory care services.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
Activity Director
Ivy Park San Juan Capistrano
San Juan Capistrano , CA
2022.10 - 2023.07
- Developed individualized plans for each resident based on their interests and abilities.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Supervised volunteers and provided guidance when necessary.
- Participated in community outreach initiatives aimed at promoting senior wellness.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Lead weekly outings to local attractions such as parks and museums.
- Provided one-on-one support to those who required additional assistance.
- Created monthly activity calendars with a variety of recreational options.
- Developed and implemented engaging activities for seniors in long-term care facilities.
Hospice Liaison
Silverado Senior Living
Irvine , CA
2020.07 - 2022.10
- Facilitated communication between healthcare team members regarding patient's condition to determine the appropriate service patient best qualifies for.
- Collaborated with multidisciplinary teams on discharge planning initiatives including transitioning from hospital to home or long term facility setting.
- Educated family members on hospice care protocols and best practices for providing comfort to their loved ones.
- Developed relationships with local businesses that could provide additional resources for hospice patients.
- Monitored patient progress regularly to ensure quality care was being provided and documented changes in condition accordingly.
- Served as an advocate for the rights of terminally ill patients while ensuring they received the highest quality of care possible.
- Created awareness campaigns within the community about hospice services offered at local facilities.
- Attended meetings with physicians, social workers, nurses, therapists and other healthcare personnel to discuss patient needs.
- Conducted patient assessments to determine eligibility for hospice services and developed individualized treatment plans.
Central Intake Coordinator
Silverado Senior Living
Irvine
2016.05 - 2020.07
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Resolved customer service issues and devised continual improvements to enhance quality of patient care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
GED -
American Career College
Anaheim, CASkills
- Word, Excel, PowerPoint
- Qmar, PCC, AL Advantage, Yardi
- Budgeting oversight
- Effective Communication
- Telephone and email etiquette
- Family Support
- Care Planning
- Recruiting and Hiring
- Medication inventory
- Onsite tours
- Staff Scheduling
- Staff Development
- Activities scheduling
- Process Implementation
- Critical Thinking
- Operating Plans Development
- Employee Training Program
Timeline
Memory Care Director
San Clemente Villas By The Sea
2023.07 - Current
Activity Director
Ivy Park San Juan Capistrano
2022.10 - 2023.07
Hospice Liaison
Silverado Senior Living
2020.07 - 2022.10
Central Intake Coordinator
Silverado Senior Living
2016.05 - 2020.07
GED -
American Career College
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