Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Julie Poe

Findlay,OH
Julie Poe

Summary

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

15
years of professional experience

Work History

A Plus Staffing
Columbus , OH

Receptionist/ Recruiter
02.2018 - 12.2024

Job overview

  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted visitors and provided them with assistance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Hampton Inn By Hilton
Findlay, Ohio

Housekeeper/Breakfast Attendant
11.2013 - 01.2018

Job overview

  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Provided information about hotel services upon request from guests.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Sorted and counted linens and organized in storage areas.
  • Ensured that all health standards were met during cleaning operations.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Inspected furniture for damage or stains in between guest stays.
  • Changed bed linens and towels, tidied up rooms.
  • Emptied trash receptacles throughout the property.
  • Organized closets with hangers for guests' clothing items.
  • Reported damage or theft of hotel property to management.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Used cleaning chemicals following proper guidelines.

JCPenney Salon
Findlay, Ohio

Receptionist
04.2010 - 01.2013

Job overview

  • Operated telephone switchboard to answer, screen and forward calls to app
  • Scheduled and confirmed appointments.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Education

Van Buren High School
Findlay, Ohio

High School Diploma
06-2005

Skills

  • Customer service
  • Calendar management
  • Data entry
  • Document preparation
  • Microsoft Office
  • Appointment scheduling
  • Office organization
  • Schedule management
  • Effective communication
  • Customer and client relations
  • Document management
  • Staff management
  • Mail handling
  • Call redirection
  • Front desk operations
  • Multi-line telephone operation
  • Professional demeanor
  • Scheduling
  • Positive and professional
  • Multi-line phone system operation
  • Documentation and reporting
  • Typing speed
  • Business operations
  • Problem solving
  • Organizational skills
  • Attention to detail
  • Relay hearing-impaired calls

Timeline

Receptionist/ Recruiter

A Plus Staffing
02.2018 - 12.2024

Housekeeper/Breakfast Attendant

Hampton Inn By Hilton
11.2013 - 01.2018

Receptionist

JCPenney Salon
04.2010 - 01.2013

Van Buren High School

High School Diploma
Julie Poe