Julie Poland
Felton,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Receiving/ Replenishment Lead
Fedex Supply Chain / AT&T
06.2018 - Current
- Transferred from Target warehouse to AT&T warehouse when newly opened and assisted with set up
- Use Excel to create tables for product moves for forklift operators
- Provide forklift operators directions throughout the day
- Create and send out daily and weekly reports
- Assist supervisor with any additional work
- Assist teammates with computer questions and issues.
- Enhanced warehouse efficiency by implementing new receiving processes and procedures.
- Used pallet jacks to load and unload goods from trucks and containers.
- Collaborating with other departments to optimize warehouse operations and keep production high.
Warehouse Worker
Fedex supply chain / Target
07.2015 - 06.2018
- Started when building opened and assisted with setting up warehouse
- Received products quickly and accurately
- Trained in all departments of the building
- Became Point Person who took attendance, set up morning board, ran hourly numbers, and assisted other teammates with computer issues and questions
- Helped run the floor and manage teammates from other departments
- First responder, a former member of the safety committee, backup receiving clerk, and twice a seasonal lead.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service Associate/Sales Floor Associate
Walmart
09.2013 - 02.2016
- Provided customer service and processed returns
- Processed money transfers, check cashing, and other money services
- Transferred to an associate on the sales floor
- Binning, reverse binning, and shelf stocking.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Certified Pharmacy Technician
RITE AID
06.2005 - 06.2013
- Provided prompt and friendly customer service
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted and labeled prescriptions with correct item and quantity.
Customer Care Consultant
CALLTECH
05.2002 - 05.2005
- Answered vacation questions for Priceline.com
- Reserved Vacations (flights, hotels, and rental cars)
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
Cashier
GIANT FOODS
06.1999 - 08.2001
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
- Pleasantly greeted customers and provided prompt and courteous service.
- Performed cash, card and check transactions to complete customer purchases.
- Reduced wait times for customers by quickly and accurately bagging groceries.
Education
Bachelor of Science - Environmental Sciences: Wildlife Biology
California University of Pennsylvania
California, PA12.2004
Skills
- Computer Literacy
- Performance Monitoring
- Safety Compliance
- Multitasking
- Team Leadership
- Time Management
- Inventory Management
- Order Picking and Processing
- Attention to Detail
- Data Entry
Timeline
Receiving/ Replenishment Lead
Fedex Supply Chain / AT&T
06.2018 - Current
Warehouse Worker
Fedex supply chain / Target
07.2015 - 06.2018
Customer Service Associate/Sales Floor Associate
Walmart
09.2013 - 02.2016
Certified Pharmacy Technician
RITE AID
06.2005 - 06.2013
Customer Care Consultant
CALLTECH
05.2002 - 05.2005
Cashier
GIANT FOODS
06.1999 - 08.2001
Bachelor of Science - Environmental Sciences: Wildlife Biology
California University of Pennsylvania
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