Julie Pollard
King George,VA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
32
32
years of professional experience
Work History
Special Education Paraprofessional
King George County Schools
08.2021 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Veterinary Assistant
Burke Veterinary Clinic
09.2007 - 01.2023
- Provided excellent customer service at reception, greeting clients warmly and efficiently handling appointment scheduling and billing inquiries.
- Streamlined appointment scheduling processes, reducing wait times for both clients and practitioners.
- Managed inventory of medical supplies effectively to avoid shortages while minimizing costs for the clinic.
- Educated pet owners on preventative care measures, leading to healthier pets and fewer emergency visits.
- Facilitated smooth communication between clients, veterinarians, and other staff members through clear documentation and timely followup.
- Contributed to the growth of the clinic''s clientele through excellent customer service and referrals from satisfied clients.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Nanny
Laurie Shier
02.2004 - 09.2007
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Assist Office Manager
Appraisal Management Services
07.2003 - 02.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Director / Lead Teacher
Sully Station Children’s Center
11.2000 - 07.2003
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service
TMA Resources
04.2000 - 11.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Assistant Teacher
Kiddie Country
09.1992 - 04.2000
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Education
Northern VA Community College
Manassas, VAH.S -
James W. Robinson
1993
Skills
- Avimark
- Dvmax
- Various Phone Systems
- Adobe
- IEP compliance
- Teacher Assistance
- Learning Disabilities Support
- Classroom Organization
- Customer Service
- Verbal and written communication
Timeline
Special Education Paraprofessional
King George County Schools
08.2021 - Current
Veterinary Assistant
Burke Veterinary Clinic
09.2007 - 01.2023
Nanny
Laurie Shier
02.2004 - 09.2007
Assist Office Manager
Appraisal Management Services
07.2003 - 02.2004
Assistant Director / Lead Teacher
Sully Station Children’s Center
11.2000 - 07.2003
Customer Service
TMA Resources
04.2000 - 11.2000
Assistant Teacher
Kiddie Country
09.1992 - 04.2000
Northern VA Community College
H.S -
James W. Robinson
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