Julie Pontius
Roseville,CA
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in motivating employees to meet business goals and improving customer satisfaction. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Michael Cosby Allstate Insurance
Sacramento, CA
10.1998 - 11.2010
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assisted in recruiting, onboarding and training new employees.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Education
Associate of Science - Physical Therapy Assistant
Sacramento City College
Sacramento, CA06-1997
High School Diploma -
Gunderson High School
San Jose, CA06-1991
Skills
- Office Management
- Compliance Monitoring
- Customer Service
- Organizational Skills
- Customer Relations
- Training and coaching
- Credit and collections
Accomplishments
- Received Sacramento City College's President Honors award for outstanding scholastic performance in Spring of 1997
- Received Allstate Customer Service Award in 1999 and 2000
Certification
- Property and Casualty Insurance License
- Life and Health Insurance License
Timeline
Office Manager
Michael Cosby Allstate Insurance
10.1998 - 11.2010
Associate of Science - Physical Therapy Assistant
Sacramento City College
High School Diploma -
Gunderson High School
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