Julie Poole
Greenville,MI
Summary
Results-driven, customer service-oriented Practice Manager with vast experience leading healthcare facilities to achieve optimal efficiency and productivity. Knowledgeable in multiple aspects of medical practice administration such as management, billing, reporting and compliance. Skillful communicator with strong ability to motivate employees to exceed professional expectations.
Overview
19
19
years of professional experience
Work History
CDL-A Truck Driver
Reliance Transportation & Prime Inc.
07.2022 - 05.2024
- Performed pre-and post-trip inspections to maintain vehicle condition, identifying any necessary repairs or maintenance needs promptly.
- Developed strong relationships with regular clients fostering trust and loyalty which increased repeat business opportunities.
- Promoted safe driving habits by adhering strictly to speed limits, traffic laws and DOT regulations.
- Collaborated closely with dispatchers to receive instructions regarding assignments, report progress or address issues encountered enroute.
Covid-19 Tester, Bio-metric Screener & Phlebotomist
Lab Corp, Healthy Measures & Phleb-Finders
11.2021 - 07.2022
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Complied with all federal, state, and local regulations as well as company rules.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Protected confidentiality of data by using security techniques.
Administrator
Retirement Living Management Greenville
06.2021 - 02.2022
- Led team of 5 managers, 37 direct care workers: responsible for hiring, training, performance reviews
- Oversaw and managed a 40-bed assisted living facility
- Increased star rating from a 2 to 5-star rating by CMS
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Achieved an average census of 99%; a 15% increase over 4 months.
- Created a culturally inclusive work environment.
Operation Specialist
Spectrum Health Medical Group
02.2016 - 05.2020
- Supported 9 Primary Health Practices
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Prepare detailed reports, and proactively participate in weekly team meetings with managers.
- Acting as the project lead to review and implement new lean processes to increase productivity and output
- Designed, developed, and recognized for my toolkit on “Team Based Care” for Primary Health
Practice/Billing Manager
Compass Health Lansing Neurosurgery
03.2015 - 02.2016
- Led team of 50+ direct reports: responsible for hiring, training, performance reviews
- Developed standard work to decrease the overall check-in time for patients from 12 mins down to 6 mins.
- Implemented marketing, administration and physician strategies resulting in increased client retention and revenue growth of 56%
- Produced, promoted, and coordinated wellness events to introduced clients to new services and the benefits of care
- Increased front end collections by 20%
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Supervisor of Self Pay/Customer Service
Spectrum Health Corporation
02.2009 - 03.2015
- Led team of 33+ direct reports: responsible for hiring, training, performance reviews
- Created and implemented a comprehensive 6-month customer service program for new customer service representatives.
- Improved customer satisfaction by 12% in 3-months according to online survey results
- Developed standards and benchmarks to evaluate individual performance and achieve the highest customer satisfaction ratings.
- Implemented a collection agency build to allow for bad debt collections in which lowered our A/R days by 52.9%
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Practice Manager
Cancer Hematology Centers of Western MI
10.2005 - 03.2015
- Led team of 60+ direct reports: responsible for hiring, training, performance reviews
- Created an environment of trust and respect, while balancing financial concerns to achieve safe, quality, and efficient continuum of care.
- Provided assessment, planning, implementation, and evaluation of the practice activity while promoting collaboration among all members of the healthcare team.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Education
Biomedical Sciences
Grand Valley State University
Allendale, MICertificate - Medical Assistant
Ross Medical Education Center
Certificate - Bronze Process Improvement – Kaizen Culture (Lean)
Spectrum Health Medical Group
CDL A -
PRIME INC.
Skills
- Schedule Management
- Practice Management
- Payroll Administration
- HIPAA knowledge
- Insurance Billing
- ICD-10 Proficiency
- CPT coding knowledge
- Medical terminology expertise
Timeline
CDL-A Truck Driver
Reliance Transportation & Prime Inc.
07.2022 - 05.2024
Covid-19 Tester, Bio-metric Screener & Phlebotomist
Lab Corp, Healthy Measures & Phleb-Finders
11.2021 - 07.2022
Administrator
Retirement Living Management Greenville
06.2021 - 02.2022
Operation Specialist
Spectrum Health Medical Group
02.2016 - 05.2020
Practice/Billing Manager
Compass Health Lansing Neurosurgery
03.2015 - 02.2016
Supervisor of Self Pay/Customer Service
Spectrum Health Corporation
02.2009 - 03.2015
Practice Manager
Cancer Hematology Centers of Western MI
10.2005 - 03.2015
Biomedical Sciences
Grand Valley State University
Certificate - Medical Assistant
Ross Medical Education Center
Certificate - Bronze Process Improvement – Kaizen Culture (Lean)
Spectrum Health Medical Group
CDL A -
PRIME INC.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Other Experience
- Practice Manager, Spectrum Health Corporation
- Revenue Cycle Manager, Physician Billing, Inc.