Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Sales Director, Business Development
Rotech Healthcare
10.2022 - Current
Utilized consumer trends to shape sales approaches.
Improved client retention rates by fostering strong relationships and providing exceptional customer service.
Created effective marketing campaigns to reinforce branding initiatives and maximize outreach.
Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
Collaborated with marketing team to develop successful marketing strategies.
Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
Monitored competitive activity and market conditions to provide feedback to management.
Executed strategic plans for growth and new acquisitions.
Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
Hospital Account Liaison
Kindred Home Health
10.2017 - 09.2022
Addressed each customers' needs and wants to recommend suitable product
Worked with hospitals and facilities to outline discharge plans.
Communicated with family, pharmacies, hospice care, discharge planners and other professionals to complete seamless transitions.
Helped clients set appointments, discussed plans and followed up to check on concerns.
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
Kept current with literature and felid advancements to advocate to and for patients.
Resolved order issues efficiently and enhanced customer satisfaction ratings.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Community Relations Manager
Morning Pointe Senior Living
04.2015 - 09.2017
Marketed offerings and services to community.
Developed and executed quarterly rolling calendar of events.
Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
Taught in-house employees strategies for successful internal and external communications.
Stayed within budget for marketing expenses.
Oversaw social media presence and aligned posts to include branding and trending ideas.
Cultivated strong corporate image and identity with clear branding.
Collaborated with marketing team to develop successful marketing strategies.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Enhanced community engagement by developing and executing strategic outreach initiatives.
Established strong partnerships with local organizations for mutual benefit and increased collaboration.
Senior Key Accounts Executive
Caretenders Home Health
05.2009 - 03.2015
Exceeded sales goals, increased revenue and facilitated sales.
Worked with hospitals and facilities to outline discharge plans.
Responded to patient concerns and questions
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Recorded and maintained sales prospect and sales data within customer relationship management system.
Created and executed account strategies to present services to key decision makers.
Built and maintained strong client relationships to drive business growth.
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Created sales forecasts to target daily, monthly and yearly objectives.
Developed and delivered presentations to key customers to position products and services.
Education
Associate In Medical Science - Medical Assisting
Kentucky College of Business
Lexington KY
05.1999
Associate Degree In Business - Business Communications
Kentucky College of Business
Lexington, KY
06.1996
Skills
Excellent Communication
Interpersonal Communication
Customer Accounts Management
Partnership Management
Analytical and Critical Thinking
Organization and Time Management
Training and Development
Sales Presentations
Territory Management
Professional Relationships
Prospecting and Cold Calling
Business Analytics
Timeline
Sales Director, Business Development
Rotech Healthcare
10.2022 - Current
Hospital Account Liaison
Kindred Home Health
10.2017 - 09.2022
Community Relations Manager
Morning Pointe Senior Living
04.2015 - 09.2017
Senior Key Accounts Executive
Caretenders Home Health
05.2009 - 03.2015
Associate In Medical Science - Medical Assisting
Kentucky College of Business
Associate Degree In Business - Business Communications
Kentucky College of Business
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