Julie Porter
Oroville,CA
Summary
Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Reliable and competent Medical Billing professional with exceptional data entry and customer service skills. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills. Organized Medical Biller skilled at accurately auditing patient charts and billing corresponding parties.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Account Representative
First Responder EMS
01.1998 - Current
- Certified Ambulance Coder since 2013
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Kept detailed records of customer interactions for optimal traceability.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Filed and updated patient information and medical records.
- Prepared billing correspondence and maintained database to organize billing information.
Accounts Receivable
Haro Distributing
08.1997 - 01.1998
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Co-Manager
North State Answering Service
10.1994 - 08.1997
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Relayed and transcribed written and verbal messages to personnel.
- Operated telephone operating system and documented calls.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Office Manager
The Telephone Man
05.1991 - 02.1994
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set schedules for 4 staff by planning and designating shifts and hours.
Assistant Manager
Paradise Answering Service
01.1990 - 05.1991
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Relayed and transcribed written and verbal messages to personnel.
- Operated telephone operating system and documented calls on obsolete "cord board" switchboards.
- Connected callers with appropriate professional, department, or business.
Education
High School Diploma -
Lindhurst High School
Olivehurst, CA06.1982
Skills
- Proactive and Self-Motivated
- Social Perception
- Financial Calculation and Analysis
- Compliance Software
- Bill Processing
- AR Aging Reports
- Precision and Accuracy
Certification
- Certified Ambulance Coder (NAAC), First Responder EMS - 2013-current
Timeline
Account Representative
First Responder EMS
01.1998 - Current
Accounts Receivable
Haro Distributing
08.1997 - 01.1998
Co-Manager
North State Answering Service
10.1994 - 08.1997
Office Manager
The Telephone Man
05.1991 - 02.1994
Assistant Manager
Paradise Answering Service
01.1990 - 05.1991
High School Diploma -
Lindhurst High School
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