Julie Potter
Mansfield,TX
Summary
Dynamic Project Manager with extensive experience at JPMorgan Chase, excelling in stakeholder communication and data analysis. Proven track record of leading cross-functional teams to deliver complex projects on time, while enhancing operational efficiency. Adept at problem-solving and technical writing, driving successful outcomes through collaboration and strategic planning.
Overview
28
28
years of professional experience
Work History
Project Manager
JPMorgan Chase
Plano, Texas
08.2022 - Current
- Oversaw multiple projects with competing deadlines, ensuring timely delivery and alignment with goals.
- Coordinated stakeholder meetings to gather requirements and deliver project updates.
- Facilitated risk assessments to identify issues and develop mitigation strategies.
- Streamlined interdepartmental communication processes to enhance collaboration.
- Reviewed project documentation for accuracy and compliance with company standards.
- Guided team members on task management and priorities, promoting accountability.
Migration Specialist
JPMorgan Chase
Plano, Texas
06.2019 - 08.2022
- Coordinated migration projects across diverse platforms, ensuring seamless system integration.
- Analyzed data integrity during migrations to maintain accuracy and reliability.
- Developed comprehensive migration plans and timelines for optimal project execution.
- Collaborated with cross-functional teams to address migration challenges efficiently.
- Resolved technical issues affecting data transfer and system integration processes.
- Supported user acceptance testing to validate functionality of migrated systems.
Production Support Team Lead
JPMorgan Chase
Arlington, Texas
06.2011 - 06.2019
- Led daily production support activities to ensure system reliability and performance.
- Collaborated with cross-functional teams to implement process improvements and enhancements.
- Facilitated stakeholder communication to address support requests efficiently.
- Monitored user feedback to prioritize development efforts for product improvements.
- Evaluated existing workflows regularly to identify opportunities for enhanced operational efficiency.
- Identified areas for process improvement and implemented necessary changes.
Application Support Lead
JPMorgan Chase
Coppell, Texas
03.2005 - 06.2011
- Led application support team to resolve user issues and enhance system functionality.
- Collaborated with cross-functional teams to implement software updates and patches.
- Developed training materials for end-users on application functionalities and best practices.
- Managed incident response process, ensuring timely resolution of technical problems.
- Facilitated communication between IT teams and business units to align support goals.
- Monitored application performance and implemented preventive measures to maintain system stability.
- Assisted in the development of user training materials for new applications or system upgrades.
- Worked closely with vendors and third-party suppliers during resolution of escalated incidents or outages.
- Performed testing activities prior to deployment of updates, patches, releases into production environment.
- Collaborated with internal teams to resolve application-related issues quickly and efficiently.
- Provided technical support to users for various applications and software systems.
- Identified, diagnosed, and resolved application problems in a timely manner.
- Escalated technical issues to development or technical operations team following prescribed support guidelines.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Production Support Specialist
JPMorgan Chase
Fort Worth, Texas
10.2003 - 03.2005
- Responded to production support requests from internal teams and clients.
- Analyzed system issues to identify root causes and recommend solutions.
- Documented processes and created user guides for technical support staff.
- Tested changes on non-production environments prior to deployment into production environment.
- Performed root cause analysis of system incidents and identified solutions.
- Provided technical support for production systems and applications.
Administrative Assistant
JPMorgan Chase
Fort Worth, Texas
08.1997 - 10.2003
- Managed calendars and scheduled appointments for executive team members.
- Organized travel arrangements and itineraries for corporate events and meetings.
- Supported project management efforts by tracking deadlines and deliverables.
- Compiled data from various sources into organized reports for review by management team.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
Bachelor of Arts - Business Communication
The University of Texas At Arlington
Arlington, TX05-2003
Skills
- Project management
- Stakeholder communication
- Data analysis
- Team collaboration
- Problem solving
- Technical writing
Timeline
Project Manager
JPMorgan Chase
08.2022 - Current
Migration Specialist
JPMorgan Chase
06.2019 - 08.2022
Production Support Team Lead
JPMorgan Chase
06.2011 - 06.2019
Application Support Lead
JPMorgan Chase
03.2005 - 06.2011
Production Support Specialist
JPMorgan Chase
10.2003 - 03.2005
Administrative Assistant
JPMorgan Chase
08.1997 - 10.2003
Bachelor of Arts - Business Communication
The University of Texas At Arlington