Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Potts

Pompano Beach,FL

Summary

Highly skilled and motivated in customer service with valuable experience and a proven track record of tackling new challenges. Demonstrates strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills enhance collaboration and team effectiveness. Quick learner with the ability to master new skills independently.

Overview

4
4
years of professional experience

Work History

Server

Bonefish Grill Restaurants
Weston, Florida
08.2021 - Current
  • Delivered exceptional customer service in a fast-paced dining environment to enhance guest experience.
  • Collaborated with team members for seamless service operations across all shifts.
  • Executed opening and closing duties, including dining area setup and supply restocking.
  • Operated POS systems to efficiently process orders and split bills.
  • Recommended specials to customers, boosting sales and profitability.
  • Guided new servers through effective training and onboarding processes.
  • Worked alongside restaurant staff to maintain operational efficiency.
  • Conducted cleaning tasks, ensuring pristine floors and tidy server stations.
  • Stayed informed about daily specials, new menu items, promotions.

Assistant Manager

Bonefish Grill
Boca Raton, FL
05.2023 - 07.2024
  • Assisted in training and mentoring new team members to ensure smooth operations.
  • Managed inventory levels to maintain product availability and minimize waste.
  • Assigned work and monitored the performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Assisted with kitchen preparation during peak times as needed.
  • Updated computer systems with new pricing and daily food specials.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Managed payroll and time and attendance systems.
  • Managed order processing and fulfillment to ensure timely delivery.

Bartender

Bonefish Grill Restaurants
Fort Lauderdale, FL
01.2022 - 05.2023
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Mixed and served cocktails following Bonefish Grill recipes and standards.
  • Maintained cleanliness of bar area to ensure a welcoming environment.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Education

High School Diploma -

Northeast High School
Fort Lauderdale, FL
06-2021

Some College (No Degree) - Finance

Broward College
Fort Lauderdale, FL

Skills

  • Time management
  • Employee training
  • Inventory management
  • Customer service
  • Complaint resolution
  • Team collaboration
  • Sales enhancement
  • Multitasking efficiency
  • Cleanliness standards

Timeline

Assistant Manager

Bonefish Grill
05.2023 - 07.2024

Bartender

Bonefish Grill Restaurants
01.2022 - 05.2023

Server

Bonefish Grill Restaurants
08.2021 - Current

High School Diploma -

Northeast High School

Some College (No Degree) - Finance

Broward College

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