Julie Proudfoot

Company Overview: JP Morgan Chase is a leading global financial services firm with assets of $2.6 trillion and operations worldwide that span over 200 years of operation. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transactions processing and asset management

• Provided strategic HR support to a 4,000-member team enhancing employee experience and operations.
• Provided strategic HR advisory support to a team of ten senior HR leaders.
• Collaborated with Workforce Data, Risk and Controls, Agility and Transformation, and Employee Relations teams.
• Led development of functionally aligned teams.
• Standardized talent assessment practices by creating a comprehensive, scalable review framework.
• Elevated DE&I progress by incorporating data-driven approaches within regular talent strategies.
• Transformed the firm's HR service delivery through strategic redesign in job architecture.
• This created role consistency, fungibility to demand flow work and allowed for clarity on career development

Company Overview: CoverMyMeds is a 500M dollar organization with close to 5000 employees

The business solves medication access challenges for patients throughout every step of their journey through a unified brand that now encompasses RelayHealth, RxCrossroads by McKesson, McKesson Prescription Automation, and CoverMyMeds.

• Oversaw talent support initiatives at a large-scale patient contact center.
• Lead multiple organizational optimization efforts, focusing on aligning teams to ensure a high degree of productivity, to better serve patients.
• Designed workforce planning model to align with dynamic business needs.
• Strategizing DE&I strategies for all corporate functional leaders and teams
• Developed role and responsibility leveling for compensation alignment.
• Structured a comprehensive career progression framework for Patient Services.
• Supported executive and patient services leadership with expert guidance on talent strategies.

Company Overview: L Brands, a former $12.9-billion international company, sold lingerie, personal care, apparel, and accessories.

• Support Victoria’s Secret Digital Platform teams including Digital Products, Front End Web Development, Digital Merchandising, Digital Production, Photo Studio Operations, Site Operations and Customer Operations Services
• Spearheaded organizational optimization initiatives to align teams for digital platform launch.
• Designed talent pipeline structure to attract skilled professionals.
• Enhanced integration of third-party call center resources within Customer Care Center to boost staffing flexibility during peak periods.
• Acted as a change champion guiding teams during organizational shifts.
• Prepared team members with knowledge to align purpose with effective adoption strategies.
• Developed a clear associate growth framework facilitating self-directed career paths.
• Provided strategic advisory to shape talent-focused decision-making.
• Collaborated closely with Executive VP of HR while ensuring accountability via dotted-line engagement with Chief Digital Officer.

• Developed and led the Victoria’s Secret Associate Relations Team for operations across United States, Canada, Puerto Rico.
• Developed strategies enhancing workplace culture.
• Fostered effective cross-functional partnerships for enhanced communication with Loss Prevention, Customer Care, Legal, HR Direct, and Compliance.
• Directed comprehensive talent lifecycle programs comprising performance reviews, rewards, talent reviews, and succession planning.
• Devised organizational design solutions that enhanced store operations efficiency and productivity.
• Collaborated with executive leadership to streamline communication channels.

• Provided leadership support by influencing behaviors and key business decisions that drive associate engagement and productivity.
• Collaborated with staffing team to develop comprehensive talent acquisition strategy.
• Executed organizational planning, communications, and leadership initiatives to ensure successful team integration.
• Led the Associate Opinion Survey process, including communication and action planning for teams to drive progress on action planning to increase engagement and performance.
• Designed recognition initiatives aimed at boosting associate performance levels.

• Facilitated distribution change initiatives in personal care operations, focusing on productivity metric improvements.
• Developed hiring strategies for the peak holiday season and created an Associate Training Effectiveness program for newly hired associates.
• Designed strategies for OSHA safety, ADAA and FMLA compliance.
• Led an associate engagement team and value proposition process, resulting in the highest-ever improvement in associate engagement scores.

• Supported operational HR functions across teams including Finance, Accounting, and Store Development.