Julie Puentes

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and maintained relationships with external vendors and suppliers.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

· Coordinating preparation of reports, analyzing data and identifying solutions in the administration division.

·reviews, processing new hire paperwork and payroll.
· Performed accounts receivable duties by researching chargebacks, discrepancies and reconciliations.
· Developed and updated database to track, analyze and report on performance and Medicare data for ytd report.

· Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies on demand.

· Performed accounts receivable duties by researching chargebacks, discrepancies and reconciliations.

· Developed and updated database to track, analyze and report on performance and Medicare data for ytd report.

• Answer crisis calls part of crisis response team
• Check-in patients for Doctor visits, complete vital signs , AIMS testing .
• Verify current medication list , update medication module.
• Complete prior authorizations for medications and procedures.
• Worked closely with Doctors, Pharmacies, and co-workers to fit the best interest of the patient.
• Intake process, insurance verification, scheduling evaluations, meetings and consultation with providers.

• Provided personal care to patients in a compassionate and understanding manner consistent with hospice philosophy.
• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.