Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Julie Pulido

Tulsa

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

MetroLink Tulsa
Tulsa
07.2024 - 04.2025
  • Guided clients in navigating public transportation systems.
  • Identified needs of customers promptly and efficiently.
  • Enhanced customer satisfaction through effective problem resolution.
  • Ensured compliance with ADA regulations.
  • Maintained updated knowledge through continuing education and advanced training

Tulsa Community College

Tulsa Community College
Tulsa
12.2021 - 03.2024
  • Participated in training sessions covering new legislation impacting higher education finance processes.
  • Conducted verification of student data to ensure compliance with federal regulations.
  • Reviewed financial aid documents for accuracy and completeness.
  • Processed and tracked applications for loan disbursement.
  • Responded to inquiries from students, faculty, staff, and external agencies concerning financial aid policies and procedures.

Lone Star College

Lone Star College System
Houston
07.2017 - 09.2021
  • Enhanced team interaction and understanding.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Scheduled staff shifts effectively.
  • Coordinated team and training sessions.
  • Led call center team to maintain performance standards.

Houston Community College

Houston Community College System
Houston
08.2008 - 08.2016
  • Reviewed submissions requesting adjustments to financial aid allocations.
  • Reviewed financial backgrounds, credit levels and employment data to evaluate loan feasibility.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Offered support to students regarding financial aid applications.
  • Participated in meetings with faculty, staff, parents, and community organizations regarding services offered.

Education

Master of Science - Mental Health Counseling

University of Houston
Houston, TX
08-2010

Bachelor of Arts - Communications

University of St Thomas
Houston, TX
08-2009

Associate of Arts - Liberal Arts And Sciences

Houston Community College
Houston, TX
08-2007

High School Diploma -

Union High School
Tulsa, OK
05-1979

Skills

  • Financial aid processing
  • Loan evaluation
  • Regulatory compliance
  • Data verification
  • Customer service
  • Problem solving

References

References available upon request.

Timeline

Customer Service Representative

MetroLink Tulsa
07.2024 - 04.2025

Tulsa Community College

Tulsa Community College
12.2021 - 03.2024

Lone Star College

Lone Star College System
07.2017 - 09.2021

Houston Community College

Houston Community College System
08.2008 - 08.2016

Master of Science - Mental Health Counseling

University of Houston

Bachelor of Arts - Communications

University of St Thomas

Associate of Arts - Liberal Arts And Sciences

Houston Community College

High School Diploma -

Union High School

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