Julie Quintero
El Paso
Summary
Dedicated professional with a clean driving record and extensive experience as a Solid Waste Driver for ESD With The City of El Paso. Proven ability in GPS route planning and exceptional customer service, ensuring timely and safe transportation. Recognized for maintaining high safety standards and fostering positive relationships with clients and colleagues.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Solid Waste Driver
ESD With The City of El Paso
02.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
School Bus Driver
Socorro ISD Transportarion
03.2019 - 02.2021
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Molding Machine Operator
M&N Plastics / DMDickerson
01.2019 - 03.2019
- Demonstrated flexibility in adapting to new processes, machinery, or technology as required within the evolving landscape of the molding industry.
- Maintained safe working environment by strictly following safety guidelines and procedures during machine operation.
- Improved product quality by monitoring and adjusting molding machine settings according to specifications.
- Promoted effective communication between shifts regarding machine performance, production goals, and ongoing concerns or challenges faced during daily operations.
- Contributed to a well-organized workspace by adhering to 5S principles for cleanliness and orderliness within the work area.
- Identified potential equipment malfunctions early by conducting routine inspections of machinery components.
- Facilitated changeovers in a timely manner by swiftly switching molds as required per production schedule demands.
- Completed daily production records accurately to ensure effective tracking of inventory levels and production progress.
Transit Bus Operator
Sun Metro
05.2014 - 12.2018
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Accepted and processed fares.
Tier 2 Customer Service Representative
First Data
04.2004 - 05.2013
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
- Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
- Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
Education
GED -
EPPC Community College
El Paso, TXSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Flexible schedule
- Loading and unloading
- GPS and route planning
- Safety protocols
- Safety management
Timeline
Solid Waste Driver
ESD With The City of El Paso
02.2021 - Current
School Bus Driver
Socorro ISD Transportarion
03.2019 - 02.2021
Molding Machine Operator
M&N Plastics / DMDickerson
01.2019 - 03.2019
Transit Bus Operator
Sun Metro
05.2014 - 12.2018
Tier 2 Customer Service Representative
First Data
04.2004 - 05.2013
GED -
EPPC Community College