Julie Rainey
Livonia,MI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a role where hard work and dedication will be highly valued.
Overview
31
31
years of professional experience
Work History
Teller
Citizens Bank
Plymouth, Michigan
11.2022 - Current
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Answered customer inquiries regarding bank products and services.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Delivery Driver
GrubHub
Livonia, MI
01.2019 - 03.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Mortgage Loan Officer Assistant
Wells Fargo Home Mortgage
Farmington Hills, MI
01.2001 - 01.2005
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
Team Leader
Fidelity National Credit Services, Inc.
Lexington, KY
05.1999 - 12.2000
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Credit Report Processor
Fidelity National Credit Services, Inc.
Lexington, KY
04.1998 - 05.1999
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Double-checked account and application information provided by clients to assist in making accurate credit decisions.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Answered incoming inquiries to discuss credit report information with subscribers.
Field Specialist/Surveyor
MPSI, Inc.
Tulsa, OK
01.1995 - 04.1998
- Interviewed and surveyed gas outlets for market study construction
- Responsible for data acquisition for all gas outlets in market area
- Constructed computer-aided market studies within an eight person team
- Communicated with vendors, upper management and peers.
Sales Associate
Dillard's Department Store
Edmond, OK
06.1993 - 12.1994
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
General Studies/Merchandising
University of Central Oklahoma
Edmond, OKGeneral Studies
Southeastern Oklahoma State University
Durant, OKSkills
- Application Preparation
- Information Verification
- Customer Communication
- Microsoft Office
- Verbal and Written Communication
- Problem-Solving
- Time Management
- Customer Service
Timeline
Teller
Citizens Bank
11.2022 - Current
Delivery Driver
GrubHub
01.2019 - 03.2021
Mortgage Loan Officer Assistant
Wells Fargo Home Mortgage
01.2001 - 01.2005
Team Leader
Fidelity National Credit Services, Inc.
05.1999 - 12.2000
Credit Report Processor
Fidelity National Credit Services, Inc.
04.1998 - 05.1999
Field Specialist/Surveyor
MPSI, Inc.
01.1995 - 04.1998
Sales Associate
Dillard's Department Store
06.1993 - 12.1994
General Studies/Merchandising
University of Central Oklahoma
General Studies
Southeastern Oklahoma State University