Julie Ramirez
Oceanside,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Total Theft and Fire Examiner
GEICO
08.2021 - Current
- Investigate and adjust automobile theft and fire claims
- Determine coverage, assess damages, and handle negotiation of settlement with policy holders
- Gather and evaluate complex coverage information, take recorded statements, secure police reports, obtain repair estimates and other related documents
- Determine fraud potential and refer to special investigations unit when potential exists.
Claims Service Representative
GEICO
12.2015 - 08.2021
- Responsible for handling all inquiries from insured individuals and claimants regarding the auto claims process
- Communicating with customers via phone and email correspondence
- Analyze first and third party claims to determine company’s liability
- Review property demands to confirm all necessary documents were received and issued payments once demands were approved
- Promptly recognize and coordinate investigations when a claim warrants further fraud review
- Resolved customer concerns while providing an exceptional customer experience.
Retail Sales Consultant
AT&T
09.2013 - 12.2015
- Assisted new and existing customers with all their home and wireless services
- Provided device support and equipment troubleshooting of wireless devices
- Resolved any billing concerns as needed to keep customer retention.
Sales Service Representative
AT&T
10.2010 - 09.2013
- Responsible of all aspects pertaining to inventory and scheduling of associates daily duties
- Assisting management with any in store operations and projects
- Providing exceptional customer interactions as being the first point of contact when entering the store.
Education
AA Criminology And Justice Studies -
Miracosta College
Skills
- Adaptable to change
- Able to speak, write and read the Spanish language
- Excellent attention to detail
- Interpersonal skills
- Process improvement
- Analytical skills
- Excellent communication skills, including ability to deliver difficult messages to customers and claimants
- Productivity and organization
- Critical thinking
- MS Office Suite
- Claims Handling
- Customer Service
- Multitasking
- Time Management
- Empathy and Sensitivity
- Decision Making
- Organizational Skills
Timeline
Total Theft and Fire Examiner
GEICO
08.2021 - Current
Claims Service Representative
GEICO
12.2015 - 08.2021
Retail Sales Consultant
AT&T
09.2013 - 12.2015
Sales Service Representative
AT&T
10.2010 - 09.2013
AA Criminology And Justice Studies -
Miracosta College
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