Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Julie Rankin

Julie Rankin

Glen Allen,United States

Summary

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Compassionate Crisis Worker with experience assisting clients in fast-paced settings. Proven to develop relationships and support individuals in de-escalation and coping skills. Knowledgeable in suicide risk assessment and response. Experience in Medicaid policies and commercial insurance. CLIA certified / Quality Assurance Training, Designated Trainer for all new hires. Registrar certificate, yellow belt training, preceptor training. Auditing training. Centennial Hospital coding and registrar training. Meditech training, CBT New Skills Academy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Crisis Worker

PRS Inc.
08.2022 - Current
  • Documented all client interactions and interventions.
  • Conducted follow-ups with clients to determine need for extended assistance.
  • Performed verbal de-escalation to resolve crises.
  • Triaged and responded to telephone mental health crisis intervention.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Documented risk to each client and context of concerns.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Patient Benefit Advisor

Parallon
01.2019 - 08.2021
  • Conducting eligibility screenings, assessments of pt financial requirements.
  • Worked closely with Case management, Liaison between the pt, hospital and government agencies. Submitting Medicaid and disability applications as well as following up with the pt and state and Federal agencies.
  • Interviewing/screening pt's for SSDI and submitting the application/Following up with government agency.
  • Ensure all appropriate signatures have been obtained. Document all progress notes into accounts. Submitting Cobra applications to appropriate agencies for Approval.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Meditech.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Observed strict procedures to maintain data and plan participant confidentiality.

Pt. Access Coordinator

Parallon
02.2017 - 08.2019
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

Registrar

Parallon
03.2016 - 02.2017
  • Conducted interviews with patients in order to gather demographic and financial data to complete the registration process perfectly and completely.
  • Obtained appropriate signatures, notified patients of hospital rules and regulations as well as collected appropriate co-pays, deposits and payment arrangements.
  • Answering busy phones as well as communicating with physicians and family members.
  • Verified paperwork accuracy and checked for completion prior to processing. Organized, reviewed and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Requested all necessary referrals and authorizations for patient’s procedures. Scheduling. Calculating CPT codes and ICD 10 codes as well and running medical necessity on medicare pts.
  • Provided consistent education to trainees, collaborated with staff and team members to ensure excellent patient care.

Pt Access Specialist/ Auditor

St Jude Hospital
01.2000 - 02.2016
  • Register Surgical Pts and Placing admits on bed tracker.
  • Acquiring orders from physicians for pt. procedures. Professionally handled the healthcare department not only by pre-registering/registering patients to avoid any mismanagement.
  • Providing financial counseling and assistance. Processed, tracked and documented patient care throughout the patient's experience in the facility.
  • Auditing patient accounts and hospital charges. Collected and compiles data/information from patients such as insurance information Extensive record of reviews and audits to ensure accurate coding and sequencing of medical and surgical procedures.
  • Responsible for accurate patient charges input into meditech.

Education

Working On BA in Psychology -

University of Arizona Global
Arizona City, AZ

High School Diploma -

Penn Foster Career School
Scranton, PA

St. Jude Hospital
Fullerton, CA

Medical Terminology -

Lynchburg General, Lynchburg, VA 1993 Certificate
Lynchburg, VA

Skills

  • Employee Guidance
  • Auditing Dependents
  • Medicaid/Medicare
  • Job Analysis
  • Eligibility Determinations
  • Program Requirements

Strong computer skills, Excellent organizational, analytical, communication and listening skills

  • Coding correct i plans

Identifies error trends, or compliance concerns during the audit process

  • Communicates critical errors to Leadership via-email or through scheduled meetings Knowledge of Patient Access, Pre-Access, or Pre-Cert workflows
  • Community Resources and Education
  • Crisis Evaluation and Intervention

Affiliations

The Trevor Project Crisis counselor/Volunteer

Meals on Wheels

Certification

  • ABA Behavioral Health Training -
  • Cognitive Behavioral certificate

Timeline

Crisis Worker

PRS Inc.
08.2022 - Current

Patient Benefit Advisor

Parallon
01.2019 - 08.2021

Pt. Access Coordinator

Parallon
02.2017 - 08.2019

Registrar

Parallon
03.2016 - 02.2017

Pt Access Specialist/ Auditor

St Jude Hospital
01.2000 - 02.2016

Working On BA in Psychology -

University of Arizona Global

High School Diploma -

Penn Foster Career School

St. Jude Hospital

Medical Terminology -

Lynchburg General, Lynchburg, VA 1993 Certificate

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Julie Rankin